Sick Leave Accrual Stopped (Desktop)

Hello, jwdbamom.

I appreciate your elaboration on the sick leave accrual and the troubleshooting you did. We can have a specialist assist you in investigating this issue further.

Since the sick leave accrual still doesn't work for your one employee after a few troubleshooting, I recommend contacting our Support Team. They can help examine why it won't populate when running payroll, as you verified the employee setup. Rest assured that we're eager to repair the sick accrued field. 

Here's how:

1. Go to the Help icon, then select QuickBooks Desktop Help.
2. Press Contact Us.
3. Enter a description of your subscription concern, then click Continue.

Please note our operating hours so you can contact us promptly: Contact Payroll Support.

You'll want to save this article about fixing those sick and vacation time that do not accumulate on paychecks: Fix incorrect sick and vacation accruals in QuickBooks Desktop Payroll.

Bookmark this reference to help review your setup for your employees in the future: Set up and track time off in payroll.

I'd like to know how you get on after communicating with our experts, as I want to ensure we resolve this. Feel free to reply to this post. I'll surely get back to you.

Did this get resolved?  I suddenly have 2 employees that stopped accruing sick time.  All other employees are fine.

Unfortunately no and the "specialists" that tried to help (there were multiple) were never able to figure out the issue.

I ended up creating an Excel spreadsheet so that I could track the accruals and each pay period would have to go into the employee records and adjust the sick hours available & used so that it would print out correctly on their paystub.

At the beginning of this year, I front loaded the sick hours (based on our new company policy & maximum allowable sick hours per our state's law) for every employee. So far this has turned out to be the best & least painful / time consuming approach to this issue.

That is not the news I was hoping for.  Luckily, I already keep a separate spreadsheet, but now I have to remember to adjust the balance for these 2 every pay period.  Just another reason I hate using QB.  Thanks for the response, much appreciated.