SMS code not being received

Hello there, @user57.

I see that you've posted the same question twice, and the other one was already answered by my colleague. Just in case you haven't been notified of the new response, here's the link: https://quickbooks.intuit.com/learn-support/en-us/other-questions/re-sms-verification-code-to-add-ac....

Keep me posted if you have any other concerns in QBO. I'm just a post away to help. Have a good one and stay safe. 

Hello. The previous thread was not resolved so I posted here instead.

For context, I know how to check the full number I entered to receive SMS on. I also tried two phone numbers using two different service providers with the same result. I would literally receive SMS from other sources but not from QBO.

I recognize the urgency in getting this resolved, user57. Let me ensure you'll get the best help available so this gets sorted out.

Since I'm unable to gather sensitive information on a public platform such as the Community for security reasons, and the issue persists after performing the troubleshooting steps my colleague had posted from the other thread, I suggest contacting our Customer Care Team. They have the necessary tools to take a closer look at what's causing this behavior and guide you with further steps to ensure you'll able to receive these SMS codes.

Here's how to reach them: 

1. Sign in to your QuickBooks Online company and click the Help (?) menu.
2. Choose either Assistant or Talk to Human to get started.
3. Search Contact Us.
4. Start a chat with a support expert.

You can check out our support hours to ensure you get hold of our representatives on time.

Furthermore, I've included this reference that'll allow you to manage security settings and keep your account information up-to-date: Account Management in QuickBooks Online.

Let us know how things worked for you, user57. If you require additional assistance with any other area, please don't hesitate to reply in the comments below. We'll be around to help you further. Have a good one!

Hi,

As it seems to be a recurrent and not being solved issue, please let me know how to delete the 2 steps authentication process and to leave only email authentication.

Sorry, but I'm in a hurry, with several problems caused by this situation that clearly is a QBO disfunction.

Regards,

Not sure if this will work for you as well but I have since used the Google authenticator app as one way of logging in and doing so seems to remove the SMS verification.

Hi, @user57.

I recognize that you've posted the same question twice and my colleague already responded to it. You can reply to him if you have further questions through this link: https://quickbooks.intuit.com/learn-support/en-us/other-questions/re-not-receiving-any-sms-i-am-loca...

Keep us posted if you have other QuickBooks-related concerns. We're just a post away.