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JP20200117
Level 1

State SUI E-file is missing data

Following same procedures as previous quarters.

Report opens in Excel, but is missing SSN, First Name, MI, Last Name, & Occupational Code.

Tried "Refresh State Data" got same result.

8 Comments 8
Ashley H
QuickBooks Team

State SUI E-file is missing data

Happy Friday, @JP20200117. I'm here to help you get your missing data on the SUI.

 

The error is usually caused by not having the latest QuickBooks Desktop release and tax table update. After getting the updates, try looking at the information once again. If it doesn't populate, you'll need to verify some information in your account.

 

If you're still receiving the error, you'll need to verify the following:

  • Check the state taxes set up for the employee in the Employee Profile.
  • Look at the SUI rate in QuickBooks Desktop.
  • Determine whether the employee reached the SUI wage base limit.
  • Make sure that the setup for payroll items used on the employee's paycheck.

You can find detailed steps to successfully check this information in this article: Fix SUI or SIT in QuickBooks.

 

Let me know if this resolves your issue. I'll keep an eye out for your response.

Anonymous
Not applicable

State SUI E-file is missing data

I am having the same problem with 2019 QB Enterprise now installed on a new computer. I have done the QB updates, QB Payroll updates and the Windows 10 update. The State SUI e-file spreadsheet has the wages but not the names, social security numbers etc.

What is going on???? I have to run a 127 payroll checks tomorrow and the quarterly payroll reports this week.

Thank you for any help you can provide.

 

MaryLurleenM
Moderator

State SUI E-file is missing data

Hello there, lauraens,

 

It's a good thing you've updated your payroll tax table after updating QuickBooks.

 

I recommend reaching out to our QuickBooks support to check this error for you. Here's how:

  1. Go to Help, then select QuickBooks Desktop Help.
  2. Select Contact Us.
  3. Enter your concern, then select Continue.
  4. Select Start messaging.

Please note that our support hours is adjusted to 6 AM-6 PM PT Monday-Friday.

 

Stay in touch with me if you have other concerns.

Anonymous
Not applicable

State SUI E-file is missing data

I figured it out - when you create the State SUI in 2019 QB Enterprise on a new computer and start Add-Ins Interview there is an "options" tab at the bottom of one of the screens. I selected that and it said "Force 64-bit encryption". I checked that and then the Excel SUI spreadsheet correctly populated all the fields.I will post this to help others.Thank you.

PattieMoore
Level 1

State SUI E-file is missing data

That is not working for me.  I am not on a new computer and am using QB for Accountants.

Ashley H
QuickBooks Team

State SUI E-file is missing data

Thanks for joining this thread, @PattieMoore.

 

I'd like to ask a few questions to get a better understanding of this behavior:

  • Are you receiving any error messages?
  • Is it just you or all the Users having this issue?
  • When was the last time you updated your products or file?

If you can get back to me with more details, I'd be happy to assist you further.

 

I'll keep an eye out for your response. I'll talk to you soon!

Anonymous
Not applicable

State SUI E-file is missing data

Did you do a Windows 10 update? I had problems the last time I did a Windows update that stopped pay stubs from being e-mailed to employees. Took an hour on QB support to get that fixed by removing 32bit.dll files. The support staffer that helped me would not say it was a Windows problem that reset it or a QB bug, but he successfully got the program to work correctly again.

EANDERSON
Level 1

State SUI E-file is missing data

This worked for me as well. Thanks!

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