Thanks for reaching out to us here today, @LisaPLSS.
I'll share some steps to get your employee details sync. Let's perform some browser troubleshooting steps to resolve this. Open your QuickBooks account using the incognito mode or a private browser. This browsing doesn’t store data and will help the page load without issues from temporary data.
Here's how:
- Press Ctrl + Shift + N (Google Chrome).
- Press Ctrl + Shift + P (Mozilla Firefox).
- Press Command + Shift + N (Safari).
After that, compare your employee info. If it's working fine, it’s a good idea to clear the cache to start on a clean slate. This process helps the browser to fetch the latest version of the webpage and a faster browsing experience.
However, if you're getting the same result, please contact our QuickBooks Time Support. Use this link to reach out: Contact QuickBooks Time support.
Additionally, here's a link that covers all the tasks you can do when using QuickBooks Time: View all help for QuickBooks Time.
Keep me posted if you still have questions or concerns with your payroll data. I'll be around to help. Take care and stay safe.
