I appreciate your time in reaching out to us. Allow me to join you here and help you make sure the tax checklist pops up so you can proceed with filing your tax return, jenjoypope.
If you encounter a situation where clicking a button or link does not result in any action, it indicates that pop-up windows are being blocked.
Let me share these steps that can resolve nonresponsive buttons and other browser-related issues in QBO:
- Check if pop-up windows are being blocked. Look for a message or icon in your browser that indicates that pop-up windows are being blocked. Here's an article as a guide: Why Doesn't Anything Happen When I Select A Button Or Link?
- Clear your browser's cache. This helps resolve issues with QuickBooks buttons not working. Check out this article for more details on how to do this: Clear Cache And Cookies To Fix Issues When Using QuickBooks Online.
- If the issue persists, use a supported, up-to-date browser.
Additionally, here are a couple of helpful QuickBooks Self-Employed resources about filing taxes in case you might need them:
Please feel free to join us back in the forum if you need any other assistance when preparing your tax return and recording business transactions in QBSE, jenjoypope. We're always happy to help explain the features, share troubleshooting or answer any other QuickBooks-related concerns.
