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Chris1980
Level 3

Tax Payment Passwords

It appears this problem was fixed with the update last week.  I am grateful that Intuit fixed the problem, however I feel QBDT 2022 should have never been released with this error.

JP20212
Level 2

Tax Payment Passwords

I had to manually update Quickbooks this morning to get this fix.  After manually updating and rebooting Quickbooks the pins and passwords were there.

jklang3613
Level 2

Tax Payment Passwords

Only one computer in our whole practice is having this issue. That seems very odd to me. It also happened after updating to 2022. 

Mark_R
QuickBooks Team

Tax Payment Passwords

Thank you for joining the thread, @jklang3613.

 

I want to make sure your tax payment password issue gets resolved.

 

It's possible that the Remember My Information for next Time option isn't checked that's why QuickBooks isn't saving your EFTPS password. You'll want to ensure the box is checked when making tax payments.

 

However, if you encounter the same issue, I recommend contacting our QuickBooks Support Team. This way, they can further check on this matter and provide some troubleshooting steps to get this fixed. They can also create an investigation ticket if other users are experiencing the same. To reach them, please be guided with the steps below:

 

  1. Go to the Help icon and select QuickBooks Desktop Help.
  2. Click Contact Us.
  3. Write your concerns in the description box, then select Continue.
  4. Select which one of the support options you'd like to use.

 

You might want to run a payroll summary report on QuickBooks Desktop. This will help you view your payroll totals, including employee taxes and contributions.

 

Please know that I'm just a reply away if you need any further assistance processing tax payments. Wishing you all the best, @jklang3613.

JP20212
Level 2

Tax Payment Passwords

Try manually updating Quickbooks then rebooting Quickbooks on the one computer that is having issues.

JP20212
Level 2

Tax Payment Passwords

Try manually updating Quickbooks then rebooting Quickbooks on the one computer that is having issues.

jklang3613
Level 2

Tax Payment Passwords

Appreciate the note, as a 20 year user of QB I can assure you the box is checked. - Thanks

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