The weekly timesheets are not being picked up on the payroll

It's good to see you here in the Community space, cjlima. I'm here to help you pick your weekly timesheet on your payroll.

Let's start by checking the sync log in QuickBooks Time to find the answer and check if there's an error. You can do this by following these steps:

1. Sign in to QuickBooks Time or QuickBooks Online.
2. Go to Time, then Overview.
3. Select Go to classic QuickBooks Time.
4. Click the QuickBooks dropdown, then View Sync log.

Since you've experienced an error where your weekly timesheets are not being recognized, it may be because the billable time feature is disabled. To resolve this, you can simply enable it.

Here's how:

1. Sign in to QuickBooks Online.
2. Select the Gear icon.
3. Click Accounts and settings.
4. Select the Time, then click Timesheet.
5. Turn on Allow time to be billable.
6. Click Save, then Done.

In addition, allow me to share these articles as well for additional guidance and resources when managing customers in QuickBooks Time:

• Create And Manage Jobs Or Customers For QuickBooks Time
• Reactivate A Deleted Job Or Customer In QuickBooks Time

Should you have additional concerns regarding your weekly timesheet, feel free to post them here in the Community. Stay safe!