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There is error in direct depost sent to employee

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QuickBooks Team

There is error in direct depost sent to employee

Welcome to the Community, @residentpastor-c. If you've just sent a direct deposit in error, you can still cancel a direct deposit paycheck.

Here's a guidelines before you cancel a direct deposit:

  • Once the direct deposit has been offloaded for ACH Once the Direct Deposit has offloaded for ACH processing, Intuit can no longer stop the Direct Deposit.
  • Off load time for ACH processing of your Direct Deposit happens at exactly 5:00 p.m. Pacific time, 2 banking days before the paycheck date. (For example: If the date of the check is Friday, you can cancel or stop it any time before 5:00 p.m. pacific time on Wednesday.)
  • Voiding the Direct Deposit paycheck in QuickBooks Desktop and sending that Void to Intuit after offload time will not stop the Direct Deposit from posting to your employee's bank account.


To check the status of your direct deposit, follow these steps below:

  1. Go to the Employees menu, then choose My Payroll Service and Account/Billing Information.
  2. Log in using your Intuit Account Login
  3. Click View Payroll Activity in the direct deposit section.
  4. Enter your Direct Deposit PIN.
  5. Look for the payroll transmission with the check that you need to stop.

Once done, you can follow the steps outlined in this help article to cancel direct deposit: Cancel a Direct Deposit paycheck



I also want to make sure that I'm providing you with the right information about the direct deposit issue. If you can specify the error message you encountered, that would greatly help me in checking our records if it's under investigation.



For future reference, you can see this article if you'll need to reverse a direct deposit


As always, It’s my pleasure to help if you have other concerns. Just drop a message below.

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