Unable to add a location for payroll setup.

Hi there, rise. 

To get started, may I ask for a screenshot of the problem you've encountered? Or could you provide me with the specifics of the issue you experienced? 

In the meantime, we can perform some basic troubleshooting steps to determine if it's a browser issue. 

The browser's cache saves files on your computer which enables the website to download faster on your next visit. However, it can also get outdated over time, leading to problems in accessing websites. 

We can open your QuickBooks Online (QBO) account on an incognito window. Doing so will prevent the browser history from being saved.  

Please refer to the following keyboard shortcuts based on your browser type:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

If the private browsing session works, clear the browser's cache so the system can restart. This task is also possible in other supported, up-to-date browsers. Clearing the cache will reboot the system, allowing you to work with a clean slate. 

Furthermore, you can check out this article to learn more about making your regular payroll efficient in QBO: Create and run your payroll. 

If you have further concerns about the QBO payroll setup, drop your comment below. I'll circle back to help you. Take care always!  

On set up, there is a step requesting that the Primary Work Location. When I click next I receive a message stating there is no value (see attachment). I've cleared the cache and used incognito, but still no resolution. When I check my profile settings, the address is showing up, but I cannot get past this step to move forward and set up payroll

Hello, info-riseforward. 

I appreciate your effort in troubleshooting the issue with setting up payroll. However, as you mentioned that the problem persists, I suggest you contact our customer support team for further assistance. 
 

Our support team has the necessary tools and expertise to identify the root cause of the problem and provide an effective resolution. They can also check the error message you received during the setup process and provide detailed guidance on overcoming the issue. 
 

You can quickly contact our customer support team either by phone or chat. They are available round the clock to assist you with any queries. 
 

Here's how:

1. Sign in to your QuickBooks Online company.
2. Click Help (?).
3. Enter your question or topic you need help with. Tap Talk to a human.
4. Press Contact Us and choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

Please refer to this article for QuickBooks Online Payroll support hours: Contact Payroll Support in QuickBooks Online. 

If you need helpful information about your business and employees, read this article for guidance on running payroll reports.

Comment below if you have additional questions about setting up your payroll, and I'll check back in to assist you. Take care!

I'm having the same issue, and the Quickbooks assistant in the chat is of no help, did you figure out how to fix the issue and proceed?

Hello there, badelph11. I understand the importance of having a seamless process when adding location for payroll setup. 

Let's troubleshoot to determine if it's a browser issue. Log in to your account in a private window using the keyboard shortcuts.

• Google Chrome and Microsoft Edge: Ctrl+ Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

If you can successfully add a location, return to your regular browser and clear the cache. Occasionally, the accumulated cache and cookies in the system can become outdated or corrupted, leading to unexpected behaviors. Additionally, they can switch to other supported browsers that are already installed, which is also a good alternative. 

If the issue persists, I recommend contacting our payroll support team. They can pull up your account securely, conduct further research, and create an investigation ticket if necessary.

Meanwhile, you can read the year-end checklist to wrap up this year's payroll. It includes essential tasks such as processing employee bonuses, preparing W-2 and 1099 forms, and verifying year-to-date totals for each employee.

You can return here again if you need further assistance adding a location for payroll setup. Kindly tap the reply button below and enter your queries. I've always got your back.

Troubleshooting did not do anything

I appreciate you returning to this thread and providing an update about your concern, @badelph11.

I understand the importance of adding a location for a payroll setup in QuickBooks Online (QBO).

I appreciate you for performing the troubleshooting steps to fix the issue. Since it persists, I suggest contacting our support to further check what's causing this and determine possible solutions.

Here's how:

1. Go to Help.
2. Select the Search tab, then choose Contact Us.
3. Type in your issue or concern in the field.
4. Hit Continue.
5. Click the Chat or Callback option.

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.

For more detailed steps, please refer to this article: QuickBooks Online Support.

For future reference, I'll also add this article to guide you to run, print, and customize your payroll reports: Run payroll reports.

If you have any questions, feedback, or concerns regarding your payroll or other QBO-related concerns, please don't hesitate to come back to the Community, @badelph11. I'll be here to assist you.

yeah, I did that.  your support team can't fix it either. In fact according to them "As of the moment we are getting high volume of chats regarding this issue.  Most of our customers are getting the same issue that you have right now. We do have an on going Investigation for your concern.  Engineers are aware of the issue and it is in the process of being prioritized/investigated...we do not have an ETA for resolution at this time."  There is an error on that specific web page, when setting up the primary work location.  Its a shame how expensive this program is for it to have such an error where it wont let you proceed to the next step of set up.  I was in a chat for 2 hours yesterday and the tech had no clue what to do, at least the tech today was honest about the issue.