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Ghadys LLC
Level 1

Unable to login

Hi, I am not able to login into my account.  It's been a while and now checking my emails...I realized I got an email in Feb that I have 30 days before I loose the data if I don't update my credit card information.  As I just got a query from IRS I tried to login I realized that I cannot access.  How can I login?

5 Comments 5
Kristine Mae
QuickBooks Team

Unable to login

I'd like to explain how it works in QuickBooks Online, Ghadys LLC.

 

Once you cancel your account, you're given a read-only access of your data for one year after you cancel your subscription. You're no longer able to log in after the given time.

 

You can refer to this article on what happens to your QuickBooks Online data after you cancel for more information.

 

We're open 24/7 to help you. If you have further questions, you can always leave a comment below.

 

 

Ghadys LLC
Level 1

Unable to login

Hi Kristine thank you!  So, you are saying that the fact I cannot login means my account is gone?  Is there anyway you can verify my account with email [email address removed].  thanks 

Ghadys LLC
Level 1

Unable to login

Hi Kristine, so are you saying my 1 year has expired? is that the reason I cannot login anymore?  Can you confirm me for my email [email address removed]?  thank you.

AlexV
QuickBooks Team

Unable to login

Hi Ghadys LLC, 

 

Let me share more details about your login issue.

 

QuickBooks Online will automatically delete your data after a year you cancelled your account. This is the most possible reason why you can no longer log in.

 

You'll want to reach out to our Customer Support Team so they can check and verify it. We're unable to pull up your information in QuickBooks Community.

 

You can click this link instead since you can't log in to your account: Contact Us. Select QuickBooks Online, click on Account Management, then Manage Subscription. You'll see the Start a Message button.

 

You'll want to visit the Account management Help page if you need more articles and references.

 

I'll be here if you have more questions. Stay healthy!

Ghadys LLC
Level 1

Unable to login

hi, I was not able to go the link - which requires a login and I am not able to login and get to that point.  So, I posted this to account management link...that you have under the support.  thanks.

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