Unable to open a specific company's file

Hey there, @Rp58.

Let me help you fix this so you can open your client's company file. 

It's possible that there's an issue with your company data password or the password vault has been corrupted. This is the reason why you're unable to access the account.

However, we can use the Reset Password tool to change the password and access the account. Here's how:

If you're using QuickBooks 2020:

1. On the Company Login window, select I forgot my password.
2. Click an email from the dropdown list, then Next. You’ll be emailed a token to reset your password. 
3. Enter the token you received. Please check your spam folder if you don't see your code in your inbox.

For QuickBooks 2019 and earlier:

1. Open QuickBooks Desktop. At the login window, select I forgot my password.
2. Fill out the information on the form.
3. Click OK. If the info you entered is correct, you’ll get a code to the primary email listed in your CAMPS. Then, check your spam folder if you don't see your code in your inbox.
4. QuickBooks will then guide you through creating a new admin password.

If the password reset doesn't work, double-check the info you entered. Or else, check for any typos and confirm the info matches with what's in CAMPS.

If you got an error or still need help resetting your password, try the Automated Password Reset tool.

Let me know how else I can help you with QuickBooks by adding a comment below. I'm more than happy to lend a helping hand. Keep safe!

error message 6175,0 unable to open company file

I want to officially welcome you to the Community space, @sah1. Let me help you fix the error that your getting in opening your company file.

You'll need to make sure only one computer is hosting the company file, which is the standalone server. Please double-check the other computers connected to the network that doesn’t host your company file to make sure the Host Multi-User Access option is off. Let me show you how.

1. Open QuickBooks on any workstations where you see H101, H303, or H505.
2. Open the File menu and hover over Utilities.
3. If you see the Host Multi-User Access option, don’t select it. Move on to the next workstation. This one isn’t causing the problem.
4. If Stop Hosting Multi-User Access is an option, select it.
5. Repeat these steps on all workstations where you see Error -6175,0.

Once done, proceed to your server and reset your hosting settings if you have the full version of QuickBooks Desktop installed.

1. Open QuickBooks on your server computer.
2. Open the File menu and hover over Utilities.
3. If Host Multi-User Access is an option, select it. Repeat this process and select Stop Hosting Multi-User Access. This resets multi-user mode.
4. Repeat the process one more time and select Host Multi-User Access.

In case you don't have the full version of QBDT installed on your server. This means you only have Database Server Manager on your server computer. Follow the steps to scan the folder holding your company file.

If you still see Error -6175,0, move on to Solution 2-3 in this article: How to fix Error 6175,0.

 Also, there's a couple more pieces of information you may find insightful on hosting and multi-user mode in QuickBooks Desktop I'm sharing below:

• Hosting your company data in multi-user mode in QuickBooks Desktop.
• How to fix hosting errors. 

If there's anything else that I can help you with, please let me know in the comment section down below. I'll be always around ready to help.

the issue is related to an upgrade done last week to the 2024 version. Ive been able to open several other entities, but not one particular

@KatGY 

Did you encounter any error message? Try running QB Tool Hub to fix the file.

Thanks for getting involved with this thread, KatGY.
 

If you've already performed each of our recommended troubleshooting steps shared in this thread, but are still unable to open a particular company file, I'd recommend getting in touch with our Customer Care team.
 

They'll be able to pull up the account in a secure environment and conduct further research with you.
 

They can be reached while using QuickBooks.
 

Here's how:

1. In your top menu bar, go to Help, then QuickBooks Desktop Help.
   
   
    
2. Click Contact Us.
   
   
    
3. Enter a brief description of the issue in our Ask a question (or tell us what's wrong) field, then hit Continue.
   
   
    
4. Select We’ll contact you for a callback or Message Us to start an instant messaging session.

Be sure to review their support hours so you'll know when agents are available.
 

Please feel welcome to send a reply if there's any additional questions. Have an awesome Wednesday!