Unlimited sick time tracking

Hello AdminAQR!

You can add unlimited sick pay in QuickBooks Online Payroll. Let me share with you the steps.

Here's how:

1. Go to the Payroll menu, then select Employees.
2. Select the employee’s name. In the Pay section, select the Edit (Pencil) icon.
3. Under How much do you pay [employee]? section, select the Edit (Pencil) icon.
4. From Time off pay policies section, click the Sick pay drop-down, then select Add new sick pay policy.
5. Choose Unlimited under the Hours are accrued drop-down, then Save it.

Once done, make sure that the Sick pay drop-down is set to the Unlimited sick pay you created, then click Save again.

You can check these articles if you need more help and detailed steps on how to set up and track time off, vacation, and sick pay for your employees and how to run reports, especially the payroll-related ones: 

• Set up and track time off in payroll
• Run reports in QuickBooks Online

You're always welcome to ask any other questions you might have about the payroll services. Do you need help recording transactions? Let me know and I'll ensure to make your QuickBooks Online experience more pleasant. 

Hi Alex,

I don't have the option of unlimited when I do it. It's only at beginning of year, each pay period, per hours worked and on anniversary date. If I could have unlimited it would be nice.

Hi Alex, 

Just wondering if you have any resolve for me not being able to see the "Unlimited" option when looking at hours? 

Thanks! 

SK

Hi there, @AdminAQR. 

Thanks for taking the time to follow up with us. I hope you're enjoying the day so far. 

If you can, would you mind sharing a screenshot of your options? We should certainly have the Unlimited option available. Since you're not seeing it, let's try some basic troubleshooting steps. Such as clearing the cache from your web browser. Web browsers collect cache to save time when loading repetitive data and images. Over time these files can become outdated and corrupted, causing issues like the one you're experiencing with the missing option. I've included the links for all supported browsers that contain the steps to clear the cache below. 

• Firefox
• Google Chrome
• Safari for Mac
• Safari for iPad and iPhone
• Microsoft Edge

After clearing the cache, please make sure to restart your browser. Then, check if the Unlimited option is available. 

Please let me know how it goes. I'll be sure to keep an eye out for your reply and look forward to chatting with you soon. Take care!

Hi Tori,

Thanks for the reply! This is what I see.

I appreciate the screenshot you've provided above, @AdminAQR. With that, I can give you the information you need to set up employees' sick pay policy in QuickBooks Online (QBO) Payroll.

For the time being, only QBO US accounts have the Unlimited option when setting up a sick pay policy. That being said, I'd like to verify which region of QuickBooks you've subscribed for? You may be using a different region (i.e., CA or the UK) that's why you're unable to utilize the above-mentioned option.

Also, to get a closer look at your business's finances and employees, QBO provides several payroll reports. For the complete list and guide on how you can customize them, I'd recommend checking out this article: Run payroll reports.

Please keep me posted in the comments if you have other payroll concerns and questions about setting up a sick pay policy in QBO. I'm always ready to help. Take care, and I wish you continued success, @AdminAQR.

Thanks for letting me know. That's unfortunate since I am in Canada. Is there a reason we don't have that feature? Is there any other option for me to do unlimited then since I do need to setup a policy for tracking and I can't track it without a policy. 

Hi there. Since this feature isn't available yet, I encourage you to send feedback to our engineers. You can do this by clicking the Gear icon and looking for Feedback. New product features and enhancements are largely based on the feedback we get from users like you. 

Let me know if you have questions. I'll be here in case you need anything else.