Upgrade to QB Payroll Core

I hear you and completely understand that the prior payroll data should have been integrated into your QuickBooks Payroll Core account, WandaH.

No worries. Someone will review your cases further and contact you with the next steps within one business day.

You're always welcome to post any payroll or QuickBooks concerns here in the Community forum. Please use the Reply button below and I'll get back to you.

The issue has finally gotten some attention.  Thank you so much!

I had a call from a representative and we agreed that transferring my data back to the old system would be the best option.  Otherwise, I would lose all our prior years' info.

As for the IRS issue -- I guess we'll see about that later.  We did discuss it.

Again, thank you for getting my issues up the chain to get a resolution.

I'll update on how things go!

It's our pleasure to help, @WandaH. 

I'm glad to know my colleague was able to resolve the issue. Please know that we're always available in this public space anytime you need assistance with QuickBooks Online. 

You can always get back to us if you require additional assistance with other QuickBooks-related concerns. We're here to help. Keep safe!

The rep told me she would call me Friday.  When I hadn’t heard, I called her about 1pm and left a message. As of now, I have not had any response.  Disappointing.

Hi there, @WandaH. I'm glad you followed up here so that I could look into this for you. I regret that your contact didn't follow up as promised, and I will be sure to make our team aware of that. In the meantime, I was able to get an update on your case. It was further escalated to our Tax Operations team, who are actively looking at it as we speak. Your contact should be in touch as soon as there is more to share on the status of the case. You're in good hands, and remember, you can always reach out here in the Community if you need an update. We'll be here!