View my paycheck

Hello @Melinda Irons,

I appreciate you for reaching out to us here in the Community. I'm here to share some information about how to fix the payroll issue in QuickBooks.

There are several possible reasons why you're unable to send payroll data. Modifications to employee setup, paychecks, company information, and liability checks may lead to issues transmitting payroll information.

Since I'm unsure of the troubleshooting steps that were already performed, I can provide some suggestions. First, try to check the connectivity to ensure the issue isn't related to your internet connection.

If the problem persists, you can proceed by running the Audit Trail report. I recommend reviewing for any special characters such as dashes, a hyphen, ampersand (&), and slashes that show under the Number and Memo column.

Here's how:

1. Click Reports tab at the top menu.
2. Hover your cursor to Accountant and Taxes, then select Audit Trail. 
3. Date the report from date they sent last payroll to current date.
4. Make sure the column display has the Entered/Modified Date, Memo and Number.
5. If report is too large, you can modify the report by clicking Modify Report Tab and unchecking the columns you do not need.
6. Look under Number and Memo column for any special characters. Double Click the Transaction with special characters and remove them. Save and Close
7. Try and Send payroll again.

If you've already performed these steps with the support, I recommend contacting them again. They have the tools unavailable to me in this public space to continue fixing the issue on your end.

Let me walk you through how:

1. Go to the Help menu of the company file, then select QuickBooks Desktop Help.
2. Hit the Contact us link.
3. Click Search for something else.
4. Enter your concern, then tap Search.
5. Click on Start a Message.

I've also attached an article you can use to download the QuickBooks Tool Hub, as well as some steps on how to choose the correct type of problem on each tab: Fix common problems and errors with the QuickBooks Desktop Tool Hub.

Keep us posted if you have further questions related to your payroll in QuickBooks. We'll be right here to help.