We switched from QB Desktop to QBO January 1. Since the switch, our employees cannot see their payroll information on workforce. Is there something I have to do on my end through QBO to transfer payroll information to workforce?
Hello there, @robertinc.
Thanks for reaching out to us. I'm here to help and provide some insights about payroll information in Workforce.
Once you switched from QuickBooks Desktop (QBDT) to QuickBooks Online (QBO), part of the limitation is that the information from ViewMyPaycheck will not be transferred to Workforce since they have a different platform.
Your employees can still view their old payroll information by signing in to ViewMyPaycheck website. Since you're now using QuickBooks Online (QBO), once you create a new payroll for your employees, they can now view it on the Workforce moving forward.
Here's the employees sign-up instructions for QuickBooks Workforce:
For additional reference, you can check this article: QuickBooks Workforce (formerly ViewMyPaycheck): Online Payroll FAQs.
You may also contact our QuickBooks Online Support Team if you need further assistance with the steps. They have additional tools to pull up your account and do a remote session:
Here's how to contact our phone support:
That should do it! If you have any other concerns about Workforce, don't hesitate to click the Reply button below. I'm always here to help you out. Wishing you and your business continued success.
Thanks for looping in. Let me help and provide you with some information about viewing old paystubs via QuickBooks Workforce.
So far, we haven't received similar issues reported. Since the Community is a peer-to-peer forum, I won't be able to check your account without asking for sensitive information.
All accounts related concern need to be directed to our phone support for security purposes. You would have to call since your payroll information is confidential, and we value your privacy.
You can get our most-up-to-date number by following these steps:
These articles are a good reference:
Drop me a reply below if you need further assistance with viewing paystubs in QuickBooks. Have a great day.
@RoseMarjorieA Doesn't work for me either. Just like @ethanm, I get redirected from the https://paychecks.intuit.com site. Super annoying. Just want to download my old paystubs cause for some reason, you can't figure out how to import data from one of your own products to one of your other products. Terrible.
Thanks for dropping by, @fatchrisb.
This must be a challenging experience for you and I'd like to redirect you to the best support available so this gets addressed right away.
Since you're still getting the same result, I recommend contacting ViewMyPaycheck support. This way, we aren't banking more in the ineffectiveness of the steps. Also, they can check your account and help you retrieve your old paystubs.
To reach them, here's how:
That's it! Please know you can always come to the Community for all of your QuickBooks needs. I'll keep an eye out on your response.
Thanks for getting back to me, @fatchrisb.
I've checked that we have a new investigation about viewing your paystubs history. Rest assured that our engineers are working on a fix.
As a workaround, you can request paper paystubs from your employer.
Also, I suggest contacting our Customer Care again so they can add your account to the list of affected users. This way, you’ll receive an email regarding the issue once updates become available.
Thank you for your patience while we're working on this.
I also called support - nothing they can do. Have to contact my employer. I find it disheartening that a company that claims to be a reliable payroll processing company can't do one simple thing when changing their paystub portal... the one thing that most employees rely on the site to do: look at their old pay stubs. They should not have changed the portal until that was possible. This is a big fail.
While this issue sounds perhaps separate from the issue we had I too was having issues with the workforce view my paystub feature. Although it was working for some employees it wasn't working for others. They would recieve their invitation, sign-up but were then unable to log-in from the verification link and would instead receive an error message "your employer is not set up on Quickbooks payroll". I believe the issue was the link in the verification as when I copied and pasted this link
The employee was able to successfuly sign in. I don't know why it worked for some but not others but I'm guessing that somehow their browser/computer was able to redirect the link and others not?
Thanks for joining the discussion, @DHC,
Before anything else, may I know if your employees are getting a "We Weren't Able to Show Your Payroll Info" error when opening the website? If so, our engineers recently tagged this as an ongoing issue for users who just migrated to QB Workforce.
They're currently investigating this hitch to roll out a fix as soon as possible. For now, I recommend giving our Quickbooks Online Payroll Team a quick call to add you to the list of affected users. They have the tools to check your account and provide additional workarounds to get your payroll tasks completed. You can request our representatives to add you to the ticket number INV-27926. Perform these steps to get our contact information:
Once added, you'll get live email notifications for any updates available about the status of the problem. In the meantime, you can print your employees their paystubs manually to make sure they have a copy of their recent payroll.
Please let me know how the call goes. I want to ensure you're taken care of. I'm also available anytime should you have other questions.
I switched to QBO earlier this year as well and have had nothing but issues from day one. I actually switched from Sage 50 (Peachtree) to QBO because the claim was that there were less issues. I should have researched a bit more.
Sage may have had some snags and you paid an exorbitant amount for customer service but at least it was knowledgeable customer service. CSR through QB chat is ridiculous and generally repeats the same responses. "Can you try it in a incognito browser?" ....basically their version of "Turn it off and back on again." I spent 30 minutes on the phone with someone earlier today because an employee lost access to his paystubs, only for them to tell me they couldn't answer my question but could email me a link to a page where the employee could chat with someone who could fix it for him. The link goes to a page that no longer exists.
Then I go through the chat option on my QBO dashboard as suggested on here only to have the person send me another link to a different page. I enter the employee info on that page (it looked promising), only to have it re-direct me right back to the exact same chat as the one I received the link. The agent asked me if I could access the link and when I explained what it did, stated " Oh. Ok, Then i'll transfer you to another agent." What???? Could she have done that to begin with????? The agent I was transferred to got the employees information, the account number etc... etc.... Like normal.... again... sounded promising........ Then (shocker) I was provided with yet another link that explained step by step how to login to view their paystubs. The employee had already completed all of the steps AND had access to his paystubs for several weeks. When I explained yet AGAIN that we had already been through all of those steps asked (another shocker) if they could do a screen share so they could watch us try it.
I think if I didn't dye my hair I would be completely gray by now after dealing with QBO.
NO information. NO response. NO anything. This seems to be the pattern with quickbooks. They send you links, pass you on to someone else, tell you they will check with their colleagues or tell you that someone is working on it.
This program has great potential but they need to get some leadership in place who can help them direct customer service and fix all of the issues.
Beyond frustrating. I'm already researching other programs and will most likely switch to something else at FYE.
I know how it feels when you've used up too much time waiting. I can send feedback to our managers regarding your recent experience with our phone support.
Rest assured that someone from our QuickBooks Workforce team will send you updates about this ticket (INV-27926).
Meanwhile, you can re-invite your employees and have them sign in using the link on email they've received. This way, they can access their paystubs online.
Please refer to this article for the steps to re-invite: Invite employees to view paychecks and W-2’s online.
Our help article is also available if you have future tasks about payroll: Employees and payroll taxes.
Get back to me if you have other concerns.