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7715
Level 2
posted
‎March 11, 2021 08:21 AM
last updated ‎March 11, 2021 8:21 AM

W-2

Does anyone know how I can get a W-2 corrected?  I have been on the phone with Intuit President's office and they can't fix the taxes that were calculated incorrectly by their system.  I asked for a copy of what the taxes taken was entered in quickbooks when employee was entered in.  They claim they can not provide that.

 

They are taking $2500 of taxes from an upcoming paycheck tomorrow from my employee.  A paycheck that is $3000 is now $500.  I told the Quickbooks rep to put the payment to normal pay and they are refusing to listen.  I can not correct this on my side since they don't give me access.  I will have an employee quitting if I can't get Intuit to correct this. My employee is upset that for 6 weeks quickbooks can't even fix the W-2.  

 

Is there a government agency or someone at Quickbooks Executive Office that will listen so I can get the W-2 fixed so my employee can do her taxes.  I have a incompetent quickbooks rep and it has been pure hell since she tells me she is getting it fixed and it only gets worse.  

 

They don't even know how to

 

 My employee showed up at her accountant to get her taxes done and they said the W-2 was incorrect.  I have asked quickbooks for a copy of what was entered into the system when the employee was put into the system and they say they don't have it.  I don't believe that since everything is on the cloud.  

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2 Comments 2
TirzahC
QuickBooks Team
QuickBooks Team
‎March 11, 2021 11:43 AM

W-2

Hi, 7715 ! 

 

Thanks for bringing this to our attention. 

 

Currently, QuickBooks Online doesn't support amended forms. Correcting the W-2 depends on the payroll service you're subscribe with. You can use this link for reference: Fix an incorrect W-2.

 

Based on the details you've provided, you're likely subscribed to our Payroll Full-Service. Thus, we file the forms for you. Since you won't be able to correct the payroll data yourself, you'll need the assistance from Payroll Support Team. It'd be best to contact them again. They can review your account securely and correct the employee data.

 

Here are the steps to do that:

  1. Go to the Help menu, select Contact us.
  2. Enter the keyword Payroll, Account Management, and Billing in the What can we help you with? box.
  3. On the next screen, scroll down to the Choose a way to connect with us section.
  4. Choose Start messaging to initiate a discussion with a live agent or Get a call for callbacks.

One of our representatives can correct and submit the W2-c form to the SSA.

 

See the General Instructions for Forms W-2 and W-3 for additional reference.

 

Stay in touch with me if you need further assistance about payroll. I'll be around to help.

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ltsburien-bk
Level 3
‎June 09, 2021 11:20 AM

W-2

Hello, 

 

FYI The correct IRS form to use for W2 corrections is a form W2-C. Some payroll supporters provide W2 correction services, while there are some who do not. More information from the IRS can be found here: https://www.irs.gov/forms-pubs/about-form-w-2-c 

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