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tycalmc
Level 1

w2 sent out after changing payroll companies

I cancelled my payroll service with quickbooks and chose to not have you do any taxes or forms moving forward and yet still ran W2's for my employees so they received a full W2 from my new payroll company and one for part of the year from Quickbooks.  How do I cancel the W2 you sent out that was not supposed to do. 

1 Comment 1
JoesemM
Moderator

w2 sent out after changing payroll companies

I'll route you to the support team that cancels your W-2, @tycalmc.

 

Since your W-2 has already been sent, it would be best to contact our Payroll Support team for assistance. They can guide you through the process of deleting the W-2 that has already been filed.

 

Also, each state has different policies on canceling forms that you've filed electronically. Contact your state to learn more.

 

Here's how to reach them:

 

  1. Sign in to your QuickBooks Online company.
  2. Go to Help (?).
  3. Select Contact Us.
  4. Enter your concern, then select Let's Talk.
  5. Choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a callback from the next available expert.

 

For their support hours, see this link: Contact Payroll Support.

 

I'll be adding these resources that will guide you in fixing your W-2 and printing the forms:

 

 

Let us know if you have other questions about canceling W-2 or any concerns with QuickBooks. I'll be happy to lend a helping hand. Stay safe!

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