WA PFML rate is wrong and quickbooks won't fix

Hello, jacques5.

Thank you for posting here in the Community. I'm here to help you correct the rate to ensure the deductions will be correct when running payroll in QuickBooks Online. 

I know you already reach out to the support team. However, I suggest reaching them back. They can help you recalculate the taxes to ensure they are reported correctly. As we in the Community have limited access to your account due to the security reason.

Our Customer Support Team for Basic and Enhanced is available from 6 AM - 6 PM PT (Monday - Friday). For Assisted Payroll, any time, any day. See the steps to get a hold of a specialist: 

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Thank you for bringing this to our attention, @jacques5. I'm here to provide you with some updates on your concern.

Please know that we appreciate the time and effort you've done so far. Your case is currently with our Payroll team to get to the bottom of this. Rest assured that they should have an update soon.

We appreciate your patience regarding this matter. If you have any further QuickBooks-related concerns, don't hesitate to post them here. We're here to help!

I talked to customer a dozen times so far, I've spent countless hours with them... as i said in m original post. This is completely useless

it has been 3 weeks, how am i supposed to pay my employees? i was told it would be fixed in "1-3 business days" about 15 days ago

i am out of patience

Just be aware that 2023 taxes are wrong now too. I spent over an hour today with customer service and got nowhere. It appears that they are using 2022 rates even though they’ve been updated (and are labeled correctly).

seems taxes are correct for us finally, using 2023 rates

in qbo settings it still says "Employee: 72.76%, Employer: 0% since 01/01/2023"

which is wrong of course (should be 72.76% * 0.8%, math is apparently not quickbooks' strength)

but pfml reporting worksheet does have roughly the right about (72.76% * 0.8% = 0.582%), and paychecks are withholding the correct amount as well

of course quickbooks still thinks we owe pfml for 2021 even though we don't, there's no way to get rid of it, and it's messing up the books a bit. after waiting weeks for a resolution that they promised they just marked the issue "solved" making it impossible for me to continue trying to resolve