I have been trying to fix this issue for more than a month.  Quickbooks is no help and no percentages work for all the employees...I tried 11.38% and that got it the closest.  I hope that someone can read this and not have to waste anymore time.  

This is not long term solution but for now so that reporting is correct...go to Paid Family Leave calculator and enter in the employee gross amount.  It will give you the correct company and employee premium amount which you can adjust the amount manually while in the preview paycheck screen  

https://paidleave.wa.gov/estimate-your-paid-leave-payments/ 

This is so ridiculous. We just went to pay our Q1 2023 PFML taxes and realized that the rate had not been changed. I have spent over 3 hours on the phone and chat with QB trying to change it and they are so unhelpful and impossible to work with. How hard is it to change the rate?!

This is not working...we need to change the rate, not just the portion paid by employee/employer...

Let's make sure you'll be able to change to the correct rate.

The Washington State Paid Family & Medical Leave rate should update automatically in QuickBooks. Since it's not updating and you're unable to change the rate, I recommend contacting our support team again so they can review why is this happening and investigate this further. They have the tools to pull up your account in a secure environment which we're unable to do it here in the Community. 

Furthermore, learn from this article what are the lists of available payroll reports that you can use in QuickBooks Online (QBO): Run Payroll Reports. This will give you a closer look at your business and employees' information.

Please let me know if you have any questions about payroll taxes. I'll always be right here to help.

Oh, I contacted the QB support team. Four different people on the phone and one on chat for over 3 hours. And it's still not fixed.

Same here, mine have not been changed, and everyone I talked to at QB help did not seem to have a grasp of the problem. Half of them thought I wanted to change the portion paid by employee/employer. It's so incredibly frustrating that we can't change the rate...something that would take me 2 minutes has taken over 3 hours with QB "help" on the phone and chat.

I just spent an hour through chat with the same issue.  The company had to pay the difference.  They had me upload the notice through the payroll tax page on QBO with our EIN and let me know a tax specialist will be reviewing it.  I was informed that every business is supposed to reach out to them with the notice information every year so that updates can be made.  I pointed out it's a blanket rate for WA, this effects every business the same, and they made the update automatically last year.  I essentially got shrugged shoulders and that's being reviewed.  I would highly recommend everyone doing the same as it doesn't seem like it's going to be fixed across the board.

It's baffling how they won't just update it for everyone since it's statewide. So frustrating.

Just to let you know - THIS ISSUE HAS STILL NOT BEEN RESOLVED!!  This is now the second quarter where I as an employer have had to pay out of pocket the difference between the incorrect multiplier that Quickbooks has in their system for WASHINGTON STATES PAID FAMILY MEDICAL LEAVE TAX.  The percentages in the drop down box under PFML in the tax set up area appears correct, but the internal mathematical equation that must be set up in the software is NOT calculating the deductions correctly.  They are NOT deducting enough from the employees check therefore causing the employer to make up the difference.  PLEASE NOTE QUICK BOOKS TECH SUPPORT that the multiplier is supposed to be .0058208 of the gross payroll for each employee for small businesses with less than 50 employees (this figure came directly from the PFML gov site.  The employer is zero percent.  Can someone please make the correction in the coding department?  I realize Washington state is the cause of this very convoluted calculating method (72.76 percent of .8 percent - sheesh), but someone should be able to figure out a workaround. 

No, you are not. I am an experienced bookkeeper/accountant and find quickbooks to be an inferior product. My WA FMA is set-up properly and has to be adjusted every quarter. They charge our company annually for a desktop product, which is crazy plus the payroll module. $1,000. a year and for the life of me, I can not get technical support to save my life. Unless I want to purchase a personal account assistant, which I am. The only published phone number is to the sales department. You are not the only one, I promise you. 

What support team????? That's a joke. We pay 1K a year for a desktop and payroll module renewal. 1K for desktop. I have literally called the one published phone number, lol, SALES. And freaked out on them about this WA FMLA glich. And yes it is a glich. Mine is set up correctly, so is everyone else's that still won't calculate properly. This is our employee's money!

Yes, thank you. Tell them how to do thier jobs. Someone has to, this is so frustrating for us that demand a no variance, squeaky clean book situation for our employers.