WA State Paid Family & Medical Leave rates are not correct in QB

I suggest you open QBs and go to Help.  In there you can send Feedback.

There are QB/Intuit people that monitor this site, but the more places you notify them of the error the better.  And there's a good chance the Feedback/BUG Report list from within the program will take a different route to the people that need to make the change than posting here.  (No clue which way is better/faster, so doing both will increase the odds of a quicker fix.)

I've already been on the phone three time with QB help, each with case numbers.  Each time I receive the same email saying no further action is required...

Hi there, @sthomas1. 

I understand this hasn't been easy for you and your employees. Let me  share some troubleshooting steps to solve the issue.

If you are trying to change your Washington Paid Family and Medical Leave insurance premiums, we can tick the Change or add new rate link in the Payroll Settings. Let me show you how:

1. Click the Gear icon on the top menu.
2. Choose Payroll Settings.
3. Select State Taxes - WA.
4. Scroll down to the Paid Family Medical and Leave Premium ER item.
5. From the dropdown menu, choose the rate corresponding to your responsibility from the Employee & Employers rate section above.

For more details about this one, see the Set up your Washington Paid Family and Medical Leave insurance premiums article. If the same thing happens, try signing in to your QuickBooks Online (QBO) account using a private or incognito window. This mode doesn't use the existing cache data and helps us confirm browser-related issues. Here's how:

• For Google Chrome browser: Ctrl + Shift + N
• For Mozilla Firefox browser: Ctrl + Shift + P
• For Safari browser: Command + Option + P

If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. The overtime collection of data can create corruption, however, removing this should fix the issue. You can also use other supported, up-to-date browsers to roll out the possibility of a browser-related issue.

If the problem persists, I'd suggest contacting our Payroll Support Team. I know you've called in before. However, I still suggest reaching out to our payroll support.  They'll pull up your account in a secure environment and help you with this one.

To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one.

You can always reply to this post if you need anything else with running your payroll in QuickBooks. I'll be here to help. Take care always. 

Sad state of the current Intuit system...

@AbegailS_ 

Thanks for the suggestion.

Didn't work.  At the screen to modify rates, I am shown this:

When I click Change or add new rate I am presented with a drop-down list of rates to select which are the current options, with NO ability to enter a new rate.  The only editing capability is Delete.

I am loathe to delete anything without assurance of being able to re-enter a rate.  Is that what I should be doing.  Surely I'm not the only WA employer facing this.

Thanks for the update, @sthomas1.

I can see the urgency of getting your Washington (WA) Paid Family and Medical Leave rates updated. Let me help route you to the best support who can investigate this matter and provide the appropriate fix so you can set up your company's state tax information in QuickBooks Online Payroll (QBOP) appropriately.

Since your payroll settings error continues, even after performing the steps above, I encourage you to reach out to our Payroll Care team again. They can create a case to trigger an investigation and guide you with a fix. Here's how:

1. Sign in to your QBO company.
2. Go to the Help (?) menu.
3. Select the Search tab.
4. Click the Contact Us button.
5. Enter a brief description of your concern in the What can we help you with? field.
6. Select Continue.
7. Choose a way to connect with us (Send a message / Chat or Get a callback / Callback).

Once everything is all set, you may also want to run, print, and customize payroll reports to get a closer look at your business finances and employees in QBOP. To do this, you can check out this article for the complete guide: Run payroll reports in QuickBooks Online Payroll.

Please feel free to leave a comment below if you have other payroll concerns or questions about tracking WA-paid family and medical leave in QBOP. I'm always ready to help. Take care, and I wish you continued success, @sthomas1.

The same thing is happening to me and I followed the suggested solution above and it did not work either. I will be calling tomorrow Monday 12/2 to see if I can get a solution via phone before I run my first payroll for 2023. If I get one, I will post it here. Please do the same!

I spoke to someone via chat this morning. They were unable to change the rate manually; however, I was assured that within the week the system with auto-update to the correct rate. You can enter the breakdown that is closest to what you need and the system will go with that information and update to the new rates mentioned by the OP. 

For example, you would choose 0.7322% employees and .2678% employers and it should update to the new rates of 0.7276% employees and .2724% employers within the week. You may choose .7322% and 0% employer if you have less than 50 employees per Washington Employment Security and it will adjust to 0.7276 employees and .0% employer. 

Thank you @nationsales

Signing in to incognito mode did not fix the problem.

I appreciate you for connecting with us here, @TJohnson1. 

Please know that this isn't the experience we want you to have. Let me guide you to the best way to contact the right person to get the help you need about the incorrect WA State Paid Family & Medical Leave rates. 

To speak with one of our experts from QuickBooks Online Payroll Support. Please follow the steps below to contact support:

1. Sign in to your QuickBooks Online company. Click Help (?).
2. Choose an either tab to get started: Assistant or Talk to a human.
3. Search or select Contact Us.
4. Start a chat with a support expert.

You can visit this article to learn how to run, print, and customize payroll reports in QBOP: Run payroll reports in QuickBooks Online Payroll.

Feel free to reply to this post if you need further assistance. Have a great day ahead!

This doesn't work.  I am very upset that clients will have to make up the difference for what should have been withheld.  

I'm having the same problem. Very frustrating as I am running my first 2023 payroll today. On the Desk top QB I am able to change the rate myself, but the QBO it is locked down. This is my frustration with QBO, they should have it follow the way the desktop version is and let us change the rate ourselves, since they are not fast enough.

This is not helpful, as QBO doesn't have the correct rates and doesn't allow us to change the rates or put our own in.

* * * UPDATE * * *

The rates in QB Payroll were updated automatically.

QuickBooks Payroll Specialists, In future, instead of telling users, after having sent you the letter from the Washington Employment Security Department notifying me of new rate that "No further action is required", tell users that the system will automatically update rates.  

Thanks

The rates in QB Payroll were updated automatically.  It's a shame that I couldn't have been told rates would update automatically.

The rates in QB Payroll were updated automatically.  It's a shame that we couldn't have been told rates would update automatically.

The rates have not updated on my QBO for 2023

They have NOT  updated on mine either!  I need to run payroll!  Will it back date the new rate?  I have been on phone with QuickBooks three times about this, with no help.  QB person told me yesterday they would back date, but she was not convincing as she didnt seem to know very much about this issue.

I am having the same issue with the new 2023 rates.  When will QB update them?

Hi, @tokyomomo64. Thanks for joining the thread.

Please know that we're unable to provide the exact time frame as to when this will be updated. However, our Product Engineering team is already aware of the issue and is working on it as soon as possible.

In the meantime, it would be best to reach out to our payroll support team so you will be added in the list of affected users. They can also create an investigation number for you.

You'll want to follow the steps shared by JamesAndrewM above on how to contact them.

To know more about QuickBooks Online updates, you can visit the QuickBooks Blog.

You can always get back if you have any other QuickBooks-related concerns. We're happy to help. Stay safe!

They haven't updated in my file either.

Mine either.  12 days into the new year...this is ridiculous

You most certainly are not.  Quickbooks dragging on updating this rate that universally affects WA employers every year, I will never understand.  I've had to open 3 cases to try to get this updated for 2023, and the rate has finally been updated this week.  I have assumed that every WA employer is affected since we can't update this manually, and it's clearly not one support can go in and fix like with other taxes.