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sthomas1
Level 3

WA State Paid Family & Medical Leave rates are not correct in QB

We received a letter from the WA Employment Security Department to update us on new rates effective 1/1/2023.

 

The letter states the total premium rate is 0.8%, with employers paying 27.23% of the total premium and employees will pay 72.76%.

 

In Payroll Settings/Washington, I am presented with a drop-down menu with rates that cannot be edited to reflect the new rates.  I have sent a copy of the letter to QB Payroll for action.  I have received word back from them that no action is needed related to this document with no other explanation. 

 

If you are a WA employer, will the rates be updated in the online version by QB or am I going to left under-withholding when we run payroll on the 3rd?  Surely I'm not the only WA employer that was assigned this rate?

 

Thank you.

37 Comments 37
Pete_Mc
Community Champion

WA State Paid Family & Medical Leave rates are not correct in QB

I suggest you open QBs and go to Help.  In there you can send Feedback.

 

There are QB/Intuit people that monitor this site, but the more places you notify them of the error the better.  And there's a good chance the Feedback/BUG Report list from within the program will take a different route to the people that need to make the change than posting here.  (No clue which way is better/faster, so doing both will increase the odds of a quicker fix.)

sthomas1
Level 3

WA State Paid Family & Medical Leave rates are not correct in QB

I've already been on the phone three time with QB help, each with case numbers.  Each time I receive the same email saying no further action is required...

AbegailS_
QuickBooks Team

WA State Paid Family & Medical Leave rates are not correct in QB

Hi there, @sthomas1

 

I understand this hasn't been easy for you and your employees. Let me  share some troubleshooting steps to solve the issue.

 

If you are trying to change your Washington Paid Family and Medical Leave insurance premiums, we can tick the Change or add new rate link in the Payroll Settings. Let me show you how:

  1. Click the Gear icon on the top menu.
  2. Choose Payroll Settings.
  3. Select State Taxes - WA.
  4. Scroll down to the Paid Family Medical and Leave Premium ER item.
  5. From the dropdown menu, choose the rate corresponding to your responsibility from the Employee & Employers rate section above.

 

For more details about this one, see the Set up your Washington Paid Family and Medical Leave insurance premiums article. If the same thing happens, try signing in to your QuickBooks Online (QBO) account using a private or incognito window. This mode doesn't use the existing cache data and helps us confirm browser-related issues. Here's how:

  • For Google Chrome browser: Ctrl + Shift + N
  • For Mozilla Firefox browser: Ctrl + Shift + P
  • For Safari browser: Command + Option + P

 

If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. The overtime collection of data can create corruption, however, removing this should fix the issue. You can also use other supported, up-to-date browsers to roll out the possibility of a browser-related issue.

 

If the problem persists, I'd suggest contacting our Payroll Support Team. I know you've called in before. However, I still suggest reaching out to our payroll support.  They'll pull up your account in a secure environment and help you with this one.

 

To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one.

 

You can always reply to this post if you need anything else with running your payroll in QuickBooks. I'll be here to help. Take care always. 

Pete_Mc
Community Champion

WA State Paid Family & Medical Leave rates are not correct in QB

Sad state of the current Intuit system...

 

sthomas1
Level 3

WA State Paid Family & Medical Leave rates are not correct in QB

@AbegailS_ 

 

Thanks for the suggestion.

 

Didn't work.  At the screen to modify rates, I am shown this:

 

Image 1.jpg

When I click Change or add new rate I am presented with a drop-down list of rates to select which are the current options, with NO ability to enter a new rate.  The only editing capability is Delete.

 

Image 2.jpg

I am loathe to delete anything without assurance of being able to re-enter a rate.  Is that what I should be doing.  Surely I'm not the only WA employer facing this.

 

 

Rea_M
Moderator

WA State Paid Family & Medical Leave rates are not correct in QB

Thanks for the update, @sthomas1.

 

I can see the urgency of getting your Washington (WA) Paid Family and Medical Leave rates updated. Let me help route you to the best support who can investigate this matter and provide the appropriate fix so you can set up your company's state tax information in QuickBooks Online Payroll (QBOP) appropriately.

 

Since your payroll settings error continues, even after performing the steps above, I encourage you to reach out to our Payroll Care team again. They can create a case to trigger an investigation and guide you with a fix. Here's how:

 

  1. Sign in to your QBO company.
  2. Go to the Help (?) menu.
  3. Select the Search tab.
  4. Click the Contact Us button.
  5. Enter a brief description of your concern in the What can we help you with? field.
  6. Select Continue.
  7. Choose a way to connect with us (Send a message Chat or Get a callback Callback).

 

Once everything is all set, you may also want to run, print, and customize payroll reports to get a closer look at your business finances and employees in QBOP. To do this, you can check out this article for the complete guide: Run payroll reports in QuickBooks Online Payroll.

 

Please feel free to leave a comment below if you have other payroll concerns or questions about tracking WA-paid family and medical leave in QBOP. I'm always ready to help. Take care, and I wish you continued success, @sthomas1.

nationalsales
Level 2

WA State Paid Family & Medical Leave rates are not correct in QB

The same thing is happening to me and I followed the suggested solution above and it did not work either. I will be calling tomorrow Monday 12/2 to see if I can get a solution via phone before I run my first payroll for 2023. If I get one, I will post it here. Please do the same!

nationalsales
Level 2

WA State Paid Family & Medical Leave rates are not correct in QB

I spoke to someone via chat this morning. They were unable to change the rate manually; however, I was assured that within the week the system with auto-update to the correct rate. You can enter the breakdown that is closest to what you need and the system will go with that information and update to the new rates mentioned by the OP. 

 

For example, you would choose 0.7322% employees and .2678% employers and it should update to the new rates of 0.7276% employees and .2724% employers within the week. You may choose .7322% and 0% employer if you have less than 50 employees per Washington Employment Security and it will adjust to 0.7276 employees and .0% employer. 

sthomas1
Level 3

WA State Paid Family & Medical Leave rates are not correct in QB

Thank you @nationsales

 

TJohnson1
Level 1

WA State Paid Family & Medical Leave rates are not correct in QB

Signing in to incognito mode did not fix the problem.

JamesAndrewM
QuickBooks Team

WA State Paid Family & Medical Leave rates are not correct in QB

I appreciate you for connecting with us here, @TJohnson1

 

Please know that this isn't the experience we want you to have. Let me guide you to the best way to contact the right person to get the help you need about the incorrect WA State Paid Family & Medical Leave rates. 

 

To speak with one of our experts from QuickBooks Online Payroll Support. Please follow the steps below to contact support:

 

  1. Sign in to your QuickBooks Online company. Click Help (?).
  2. Choose an either tab to get started: Assistant or Talk to a human.
  3. Search or select Contact Us.
  4. Start a chat with a support expert.

 

You can visit this article to learn how to run, print, and customize payroll reports in QBOP: Run payroll reports in QuickBooks Online Payroll.

 

Feel free to reply to this post if you need further assistance. Have a great day ahead!

michelladl
Level 1

WA State Paid Family & Medical Leave rates are not correct in QB

This doesn't work.  I am very upset that clients will have to make up the difference for what should have been withheld.  

 

chasebookkeeping
Level 2

WA State Paid Family & Medical Leave rates are not correct in QB

I'm having the same problem. Very frustrating as I am running my first 2023 payroll today. On the Desk top QB I am able to change the rate myself, but the QBO it is locked down. This is my frustration with QBO, they should have it follow the way the desktop version is and let us change the rate ourselves, since they are not fast enough.

chasebookkeeping
Level 2

WA State Paid Family & Medical Leave rates are not correct in QB

This is not helpful, as QBO doesn't have the correct rates and doesn't allow us to change the rates or put our own in.

sthomas1
Level 3

WA State Paid Family & Medical Leave rates are not correct in QB

* * * UPDATE * * *

 

The rates in QB Payroll were updated automatically.

 

QuickBooks Payroll Specialists, In future, instead of telling users, after having sent you the letter from the Washington Employment Security Department notifying me of new rate that "No further action is required", tell users that the system will automatically update rates.  

 

Thanks

sthomas1
Level 3

WA State Paid Family & Medical Leave rates are not correct in QB

The rates in QB Payroll were updated automatically.  It's a shame that I couldn't have been told rates would update automatically.

sthomas1
Level 3

WA State Paid Family & Medical Leave rates are not correct in QB

The rates in QB Payroll were updated automatically.  It's a shame that we couldn't have been told rates would update automatically.

chasebookkeeping
Level 2

WA State Paid Family & Medical Leave rates are not correct in QB

The rates have not updated on my QBO for 2023

Jennlee
Level 1

WA State Paid Family & Medical Leave rates are not correct in QB

They have NOT  updated on mine either!  I need to run payroll!  Will it back date the new rate?  I have been on phone with QuickBooks three times about this, with no help.  QB person told me yesterday they would back date, but she was not convincing as she didnt seem to know very much about this issue.

tokyomomo64
Level 1

WA State Paid Family & Medical Leave rates are not correct in QB

I am having the same issue with the new 2023 rates.  When will QB update them?

Nicole_N
QuickBooks Team

WA State Paid Family & Medical Leave rates are not correct in QB

Hi, @tokyomomo64. Thanks for joining the thread.

 

Please know that we're unable to provide the exact time frame as to when this will be updated. However, our Product Engineering team is already aware of the issue and is working on it as soon as possible.

 

In the meantime, it would be best to reach out to our payroll support team so you will be added in the list of affected users. They can also create an investigation number for you.

 

You'll want to follow the steps shared by JamesAndrewM above on how to contact them.

 

To know more about QuickBooks Online updates, you can visit the QuickBooks Blog.

 

You can always get back if you have any other QuickBooks-related concerns. We're happy to help. Stay safe!

michelladl
Level 1

WA State Paid Family & Medical Leave rates are not correct in QB

They haven't updated in my file either.

TRCLLC
Level 1

WA State Paid Family & Medical Leave rates are not correct in QB

Mine either.  12 days into the new year...this is ridiculous

W159 Ventures Inc
Level 1

WA State Paid Family & Medical Leave rates are not correct in QB

You most certainly are not.  Quickbooks dragging on updating this rate that universally affects WA employers every year, I will never understand.  I've had to open 3 cases to try to get this updated for 2023, and the rate has finally been updated this week.  I have assumed that every WA employer is affected since we can't update this manually, and it's clearly not one support can go in and fix like with other taxes.

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