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annmsindt
Level 1

What is happening with payroll today 4/30/21

payroll deposit issues
5 Comments 5
flmiddleton5family
Level 1

What is happening with payroll today 4/30/21

I wish that if your not going to reply to these 45 pages of the same issue, that you would post that you are aware of the situation and have all hands on deck working to resolve the issue and as soon as you have something to tell us, you will post further....VERY Frustrating not getting any kind of response!

NDowers
Level 2

What is happening with payroll today 4/30/21

Ours didn't post. 

sarahcoy
Level 1

What is happening with payroll today 4/30/21

I work with multiple company payrolls and this happened with all of them

KlentB
Moderator

What is happening with payroll today 4/30/21

I know that this hasn't been easy for you and your employees, annmsindt, flmiddleton5family, NDowers, and sarahcoy.

 

We'd like to inform you that the direct deposit issue is already resolved, and your employee should get their pay by the end of the day. Please follow this link for more details: http://status.quickbooks.intuit.com/incidents/jnhwslhtskgd

 

We thank you for your patience and time to post in the Community. Have a great rest of the weekend!

 

ajayauto
Level 1

What is happening with payroll today 4/30/21

Thank you for the comment.  Clients appreciate communication - a formal acknowledgement that QB knows  there is a problem and is working on it - relative to east-coast time appreciated - that’s 4 AM west-coast time. Visualize your perception of this situation as an employer - shut downs of  all forms of QB support contact and no announcements of status until 6 hours after your employees have been  asking you status and you will better understand clients’ situation on 4/30/21 and hopefully consider an earlier communication  response in future. Thank you for reading this. 

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