When I mark as paid the state unemployment tax this entry does not show on my register

Good morning, @Vero01.

Thanks for taking the time to reach out to the QuickBooks Community. I hope you're having a great day so far. 

Would you mind sharing more details of your issue? For example, what process are you using to mark the taxes as paid, or what happens when marking them as paid?  Any extra details you can provide will greatly help narrow down the issue. 

While I await your response, let's clear the cache in your browser. Web browsers collect cache to save time when loading repetitive data and images. Over time these files can become outdated and corrupted, causing issues like the one you have marking your state unemployment taxes as paid. I'm including the links to all supported browsers that contain the steps to clear the cache below. 

• Firefox
• Google Chrome
• Safari for Mac
• Safari for iPad and iPhone
• Microsoft Edge

Once you've cleared the cache, please be sure to restart your browser so the changes will take effect. 

I'll be sure to keep an eye out for your response. Don't hesitate to let me know if you have any other questions or concerns. Chat with you soon! 

Good morning, 

I called into the Intuit customer services department and they were not able to figure out why this entry does not show up on the register. Before calling the representative I cleared the history and did a clean up on the computer. I use Google Chrome but it did not work and I had to entery the entry manually. 

I highly appreciate your prompt update here in this thread, @Vero01.

I've taken note of the issue you raised in your call encounter and recognize the significance of acknowledging it. Please know that we're committed and dedicated to training by enforcing a better way of support to ensure such incidents and experiences won't happen in the future.

Additionally, the only way to record your transactions efficiently is to enter the entry manually. 

On top of that, I've also included a couple of detailed resources about working with transactions to account registers in QuickBooks Online (QBO):

• Manually upload transactions into QuickBooks Online
• Manually add transactions to account registers in QuickBooks Online

I'm just one post away if you have additional questions about handling your registers or any other QuickBooks-related concerns. I'll ensure everything is taken care of for you.