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Level 1

When I processed payroll, I inadvertently added a cash tip to the wrong employee. How do I fix this so that the tax on the cash tip is reversed?

 
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QuickBooks Team

When I processed payroll, I inadvertently added a cash tip to the wrong employee. How do I fix this so that the tax on the cash tip is reversed?

Hi there, yhayslett.

 

Good to see you here in QuickBooks Community. I'm here to help and guide you on how to correct the payroll you've processed. 

 

In this case, if this is a regular paycheck you can manually delete and recreate a new one. For direct deposit the scheduled to offload is exactly 5 PM Pacific Time two days prior to the paycheck date. If you need to make any changes to direct deposit paycheck, you must void the payment you already sent before the offload schedule.

 

To void a direct deposit paycheck, here's how: 

 

  1. At the top menu bar, click the Employees.
  2. Select Edit/Void Paychecks.
  3. Change both Show paycheck dates from/through dates to the date of the check.
  4. Select the paycheck you want to void.
  5. Click Void.
  6. In the pop-up box, enter Yes and click Void
  7. Select the checkbox saying you agree to the terms and conditions of voiding the paychecks.
  8. Repeat the previous steps to include all checks that need to be voided.
  9. Once the check have been voided, close the Edit/Void Paycheck window.
  10. Click Employees at the top menu bar, and select Send payroll Data
  11. Click Send

Just to make sure that the paycheck has been voided, you can check your bank register that is used to pay employees. 

 

For additional reference, you can check this article: https://community.intuit.com/articles/1768449-delete-or-void-paychecks.

 

To further assists you with the steps, I suggest calling our QuickBooks Online Support Team. They have additional tools to pull up your account in a secure environment and do a remote session. 

 

Here's how you can contact our support:

  1. Go to: https://payroll.intuit.com/support/contact/?infosrc=qs&service=64.
  2. Choose your payroll service.
  3. Select Payroll
  4. Click View Contact Info.

That should do it! Don't hesitate to leave a comment if you have additional questions about Payroll in QBO. I'm always here to help you out. 

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