@Loni5 

You can still buy QB Desktop 2023 Pro Plus to upgrade your version.

BBB would be a good start

These guys are a joke and I will never continue business nor recommend them. Looking to sue them. F*uck you Intuit Quickbooks 

@mountainman87 

Any specific concern?

I agree 100 %. We have have payroll issues for over a month.  Its run around after run around.  No one has any idea how to fix it.  Spent hours on the phone.  Only thing these people know how to to is say they are sorry and they understand the frustration. That's the main reason for the QB community is because their support team does not have a clue.  I have been connected with multiple "Super visors".  They starting statement is they do not have the means to fix anything, just to take feedback. LOL  What a joke. 

I am getting so frustrated with this awful program.  I cannot seem to locate anyone at Intuit or Quickbooks that knows what they are doing.  Can anyone tell me how to reach someone at this company that can actually help?

Hello there, Garyo1971.

I realize how tough things were going on for you. Allow me to help you fix your concern.

Beforehand, I would appreciate it if you could provide me with more details about your concern. That way, I can provide you with accurate information.

However, if you want to talk with our phone and chat support team, you can connect to them by following the steps below.

1. On your company file, go to the Help menu.
2. Select Contact Us.
3. Enter your concern, then select Let's Talk.
4. Choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

To learn more about the support schedule, refer to this article: QuickBooks Online Support. Otherwise, you can connect with them through this website: Contact QuickBooks Support.

You'll want to visit this link for future reference in managing QuickBooks and when checking the latest updates about the product: The QuickBooks Blog.

Tag me in the comment section below if you have follow-up queries. The Community forum is always here to help you.

@Garyo1971 

Any specific concern?

I am writing to formally lodge a complaint regarding a serious issue caused by one of your QuickBooks Online experts, which has resulted in significant financial and operational difficulties for our facility.

Recently, I identified a fraudulent transaction and promptly informed your expert, requesting the cancellation of a direct deposit that was scheduled to be sent to a fraudulent bank account. I diligently followed the instructions provided by the expert, who assured me that the direct deposit would be deleted. Despite my efforts and clear communication, the direct deposit was still processed and sent to the fraudulent bank account.

This mistake has caused our facility considerable distress, as QuickBooks Online is now demanding that we pay for the erroneous transaction caused by your expert's advice. Furthermore, QuickBooks Online has restricted our access to essential services until this payment is made, which has left us unable to complete our payroll processes and fulfill our financial obligations to our employees.

In addition to this, I have encountered unhelpful and dismissive responses when seeking assistance from your customer service representatives. Despite numerous attempts, I have been unable to speak with a supervisor who might resolve this issue. Instead, I have been repeatedly told that speaking to a supervisor would be futile as they are unable to assist.

This situation is unacceptable. It is unjust for QuickBooks Online to hold our facility responsible for an error made by your expert and to restrict our access to critical services as a result. I urgently request the following actions:

1. Immediate reversal of the fraudulent direct deposit transaction and reimbursement of the funds.
2. Restoration of our access to QuickBooks Online services, allowing us to complete payroll and other essential financial tasks without further delay.
3. A thorough investigation into the actions and advice provided by your expert that led to this issue.
4. Assurance that appropriate measures will be taken to prevent such errors in the future.

Please address this matter with the utmost urgency. The impact on our facility's operations and employee well-being is severe, and we cannot afford any further delays. I look forward to your prompt and satisfactory resolution of this complaint.

Hello

I am writing to formally lodge a complaint regarding a serious issue caused by one of your QuickBooks Online experts, which has resulted in significant financial and operational difficulties for our facility.

Recently, I identified a fraudulent transaction and promptly informed your expert, requesting the cancellation of a direct deposit that was scheduled to be sent to a fraudulent bank account. I diligently followed the instructions provided by the expert, who assured me that the direct deposit would be deleted. Despite my efforts and clear communication, the direct deposit was still processed and sent to the fraudulent bank account.

This mistake has caused our facility considerable distress, as QuickBooks Online is now demanding that we pay for the erroneous transaction caused by your expert's advice. Furthermore, QuickBooks Online has restricted our access to essential services until this payment is made, which has left us unable to complete our payroll processes and fulfill our financial obligations to our employees.

In addition to this, I have encountered unhelpful and dismissive responses when seeking assistance from your customer service representatives. Despite numerous attempts, I have been unable to speak with a supervisor who might resolve this issue. Instead, I have been repeatedly told that speaking to a supervisor would be futile as they are unable to assist.

This situation is unacceptable. It is unjust for QuickBooks Online to hold our facility responsible for an error made by your expert and to restrict our access to critical services as a result. I urgently request the following actions:

1. Immediate reversal of the fraudulent direct deposit transaction and reimbursement of the funds.
2. Restoration of our access to QuickBooks Online services, allowing us to complete payroll and other essential financial tasks without further delay.
3. A thorough investigation into the actions and advice provided by your expert that led to this issue.
4. Assurance that appropriate measures will be taken to prevent such errors in the future.

Please address this matter with the utmost urgency. The impact on our facility's operations and employee well-being is severe, and we cannot afford any further delays. I look forward to your prompt and satisfactory resolution of this complaint.

We don't want you to have this kind of experience, Monica. Let me route you to the appropriate support team and get you back on business.

While I'd love to assist you here immediately, the best approach we can take is to contact our Payroll Support again, for they have the necessary tools and expertise to investigate this securely.

Here's how:

1. Sign in to your QuickBooks Online company.
2. Go to Help (?).
3. Select Contact Us.
4. Enter your concern, then select Let's Talk.
5. Choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

If you need prompt assistance, you can reach them directly through their contact number: Contact Payroll Support.

In the meantime, you can check out our QuickBooks Blog to see Payroll articles, tips, & how-to's you need to run and grow your business.

I'll be around if you have further QuickBooks-related concerns. Keep safe.

I have been calling Quickbooks for 2 solid months trying to get someone to pay attention to the fact that when they corrupted my data it caused my bank to remove $835 from my checking account which the bank THINKS went to two vendors but did not. The money is in a holding account somewhere. The bank can't figure it out, Melio, who  Quickbooks said prints their checks and whom the bank says does not, says they aren't involved. Quickbooks have told me they WILL NOT help me and that I am on my own. And I cannot find any avenue to reach someone who can investigate this on Quickbooks' part. I simply want to find out where the money went and get it back since neither I, nor my intended vendors, nor the recipients Quickbooks chose have the money. I am astounded Quickbooks has no one who will investigate this. I am going to court in January since I think going before a judge is the only way to get Quickbooks to look at this. It is frustrating since I've been with Intuit since they were Checkfree in the 1980s. I will be thrilled if posting here can get me help. I have a letter explaining all of this. This is the letter with the explanation I have written and cannot get to anyone at Quickbooks.  The previous (many) iterations of this letter have been very tame. That hasn't worked.

[Removed PII]

File a complaint with the better business bureau.  That was the only way I was able to get someone to contact me that could fix the issue.  QB is a joke of a company, support is a bunch of people that have no idea how to fix anything, and the software is terrible.   

@mgvilkin  Sadly, this is quite common. 

Here in the community they will all just tell you to reach out to support.  

I've seen posts where people have said that they have gone to the QB Facebook page and posted complaints there, and have actually gotten better help than here.  Maybe try reaching out on that FB page.  It's worth a try at this point.  

Also, you should file complaints with the FTC, BBB, and your state's attorney general.  The more complaints, the better.  Otherwise, QB will never stop doing this to their customers.  

Good Luck!!  

Excellent. I hate having to make a stink, but I've exhausted every avenue I can think of. I have filed with the BBB and was going to post on my own Facebook page. I will wait a day to see if I get an ADMIN response here, and will otherwise follow your excellent suggestion of the Intuit Facebook page. I've spoken to support many times and it is of no avail. They are unable to help and have no higher level to request. It was they who said that Melio was involved even though Melio denies it.

Gratefully

MGVilkin

@mgvilkin 

I am confused. Did you pay with QB Billpay or Melio? When did you pay it? Last month or 2 months ago?

Hi,

On August first the two payments in question went out while I was in Europe. I found out about the errors within the month, and starting trying to fix the mess when I returned October 5th and have continued that work up until today.   I don't know for sure the path. No one will give me a straight answer. One of the two payments went out as a check which was rejected by the recipient, although the money is still missing from my account, and the check they  though showing my name and address showed a different account. The money at my bank shows that it went out as an ACH direct electronic payment. No one knows where the money is. Quickbooks said they use Melio to print the checks but Melio denies being involved. I pay my manager each month via QB and he gets a paper check although my bank statement shows an ACH withdrawal. No one will explain to me where the money went but I don't have it and it was due to corrupted data in QB which you think would help me figure this out.

As I recall, since Q1 2024 Intuit has managed the QB Bill Pay feature internally. It's understandable why Melio denied any involvement.

The money at my bank shows that it went out as an ACH direct electronic payment.

When your ACH payment is complete, it gets a Nacha trace number. This 15-digit confirmation number is provided by the funding bank and identifies the payment. Can you get it from your bank?

test. my long reply was deleted as unauthenticated

yes I got that but the vendor doesn't know what to do with it and I understand it is just WF telling me they sent the money out as an ACH. WF ACH department tells me that they aren't involved in sending out money. that when an ACH goes out I have given the merchant permission to reach into my account and take the money.  Since I did not give either maxiumum security or AAGLA permission I am therefor required to call the police and file a report on thievery? The full account number of the check that went to AAGLA has a routing number which google says is used by WF for ACH payments and the account number is an internal WF account.  So if the check wasn't cashed not an ACH received, the money should still be sitting in that WF account, right?  WF says money is never moved until a check is cashed.  curiously almost all of the checks I sent through QB are listed as ACH payments although I gave no one permission to hack my WF account. Is there a flaw in my logic?

@mgvilkin 

If the QB Billpay team sent a check as a delivery method, the Nacha number will not be useful in this case. Only QB Billpay team can solve this problem. To my knowledge, this is a major drawback when using QB Billpay to pay bills by check. If you use Melio to handle payments by checks, you will receive emails notifying you When a check is not deposited, you get a reminder email 14 days after the check was sent to your vendor. On day 15, you can void the check and resend the payment easily from dashboard, or get your funds back in your account.

https://quickbooks.intuit.com/learn-support/global/manage-suppliers-and-expenses/re-pay-bills-online...

Thanks but QB had my bank Wells Fargo send both a check and an ACH. The check was not cashed and according to their records WF successfully sent the money to the identified recipient only they didn't get it. I'm guessing the QB software gave them someone else's bank account number and that person has some mystery funds that popped up in their account. Wells Fargo will not give me that account number where it was supposed to have gone, and so far neither will QB. I am supposed to get a call from the office of the President of Intuit but so far nothing.  I can't be the only one this has happened to. Wells Fargo says that they don't actually send out money when an ACH payment is requested that I have authorized someone to reach into my bank account and take the money.  Nevertheless when I ask WF via QB to send checks randomly half of them are recorded as ACHs. So since QB successfully, according to WF had some random unidentifiable companies reach into my account and take money I am left filing police reports? against venders whom I know didn't take the money? it is a ridiculous situation.