You can view your payment history from the settings. Let me walk you through how.
Additionally, you can check if you have the correct email on file to make sure you'll receive the invoice via email. Here's how:
Feel free to also visit our page about account management for some tips and recommendations for your future tasks.
I'll be around if you have questions or concerns. Please reach out anytime. Thanks for visiting and stay safe.
I did this and my email is correct and has been. I simply did not get the invoice this month. Can you resend my invoice and /or let me know in qbo where to download it myself manually
Hey there, @nardellismilford.
Thanks for getting back to us. You can find your payroll billing details by running the Payroll Billing Summary report in QuickBooks Online. Check it out:
That's it! Alternatively you can contact our Support Team to get your invoice re-sent.
Let me know if you have any other questions by hitting that Reply button below. I'm here to ensure your continued success. Have a safe week ahead.
Hello there, @JDS.
Thanks for joining this conversation. I appreciate the screenshot you've shared. I'm with you on this.
To single out this issue, let's use another supported browser like Chrome or Mozilla Firefox. You can also check your billing details by logging in to your account through this link: https://qbo.intuit.com/app/paymentHistory.
If you're still unable to retrieve it from there, I'd recommend you contact our Customer Care team. Then, follow these steps below to get in touch with our support agent through chat:
Our chat support agent will join you shortly. Please have your account details ready for quick verification. They can help you check what causing the issue to happen and help you fix it. They can also submit a request to investigate the problem whenever necessary.
For future reference, you can also print your billing receipt. Read through this article to learn more about this process: Print QuickBooks Online subscription receipt.
You can always count on me here in the Community, @JDS. I'll be looking forward to supporting you in your next posts.
My question is specifically for the charge for 1099 filing, which I have done through Quickbooks. It's mentioned as "INTUIT PAYROLL" on my credit card statement, but:
- it's not in the QBO payment history
- it's not emailed to my user / company email
- if I search for "payroll billing summary" report there are no hits, the report doesn't seem to exist
So it's not clear where to find this invoice.
Let me get you the help that you need, @Hielke.
I know this will benefit you deem this expense well to attach the 1099 receipt. To locate where the 1099 filing charge goes and help you get the exact invoice from Intuit, I'd recommend contacting our Care Support team.
They have the right tools to pull up your account to a secure environment. From there, our live agent will help review and locate the bill and charge for the 1099 filing. Also, you can conduct a share screen to let them know and take screenshots of your concern.
Here's how to reach them:
You can talk to them starting Monday to Friday from 6:00 AM to 6 PM Pacific Standard Time.
Also, I've added our Account management site for more information on how to update billing details and change an email address.
I'm looking forward to your conversation with our Care Support team. You can share your experience with us or let us know if you need further assistance in QuickBooks. We're always here to help. Take care!