Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Connect with and learn from others in the QuickBooks Community.
Join nowWhy aren't all employees receiving the notice that the pay stub is ready on Workforce but others do not. Like myself, it says my information is not found?
I need help please
Let's get this remedied right away, @Jogrif2783.
Sometimes employees aren't notified of the pay stubs because the notification reminder isn't turned on. I can assist you ensure that the email reminder is turned on and guide you with the troubleshooting steps for missing paychecks.
Here are the steps to turn on the email reminder for every paycheck that's ready if you're using the QuickBooks Workforce App:
Here's are the steps if you're accessing Workforce through a web browser:
If you still can't receive notifications and have difficulty accessing your pay stubs, there could be a few reasons for this, and one involves reinviting you to Workforce as a solution. I recommend collaborating with your employer and following this troubleshooting guide: Troubleshoot missing pay stubs in QuickBooks Workforce.
For future reference, let me add this guide if you encounter challenges using the Workforce app: Troubleshoot QuickBooks Workforce.
Keep us posted on further updates about receiving notifications for your pay stubs and accessing them. We'll do our best to assist.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.