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Jogrif2783
Level 1

Why are only a few employees receiving a notice %22Your pay stub is available on Workforce %0D%0A

Why aren't all employees receiving the notice that the pay stub is ready on Workforce but others do not. Like myself, it says my information is not found?

 

2 Comments 2
Jogrif2783
Level 1

Why are only a few employees receiving a notice %22Your pay stub is available on Workforce %0D%0A

I need help please

 

AlverMarkT
QuickBooks Team

Why are only a few employees receiving a notice %22Your pay stub is available on Workforce %0D%0A

Let's get this remedied right away, @Jogrif2783

 

Sometimes employees aren't notified of the pay stubs because the notification reminder isn't turned on. I can assist you ensure that the email reminder is turned on and guide you with the troubleshooting steps for missing paychecks.

 

Here are the steps to turn on the email reminder for every paycheck that's ready if you're using the QuickBooks Workforce App:

 

  1. Go to the Gear icon.
  2. Select Email notification.
  3. Ensure Send me an email when new pay stubs are available is turned on.

 

Here's are the steps if you're accessing Workforce through a web browser:

 

  1. Go to the Gear icon.
  2. Select Email notification.
  3. Review if the Send me an email when new pay stubs are available option is turned on.

 

If you still can't receive notifications and have difficulty accessing your pay stubs, there could be a few reasons for this, and one involves reinviting you to Workforce as a solution. I recommend collaborating with your employer and following this troubleshooting guide: Troubleshoot missing pay stubs in QuickBooks Workforce

 

For future reference, let me add this guide if you encounter challenges using the Workforce app: Troubleshoot QuickBooks Workforce.

 

Keep us posted on further updates about receiving notifications for your pay stubs and accessing them. We'll do our best to assist. 

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