Why aren't payroll checks showing up in banking?

Help is here, Melanie B73.

Let' figure out why payroll checks are missing on your banking page.

The first step is to check your Bank register and make sure that the payroll amount and the downloaded transactions match there. 

Here's how:

1. Go to the Gear icon. Select Chart of Accounts.
   
2. Choose the specific Bank and click View Register.
   
3. Review the necessary transactions.

Another thing is to review the Payroll Settings screen to make sure you're using the correct bank account. I'll show you how to do it below:

1. Go to the Gear icon and choose Payroll Settings.
   
2. Select the Accounting link under Preferences.
   
3. Verify if you're using the correct bank account (see the screenshot below). Update if needed.
   
4. Click OK.

Once done, go back to the banking page and find a match. Please know that QuickBooks Online can only match transactions if they have the same amount, payment method, and transaction date.

Refer to this article for more information about reviewing your downloaded bank transactions: Match and categorize bank transactions in QuickBooks Online.

You might want to visit this article in case you'll need help reconciling your bank account: Reconcile an account in QuickBooks Online

If you can't still match the transaction because you don't see it the register, it's possible that you weren't able to record paychecks within the system. You can manually enter payroll liability check on your register and then match it to the downloaded ones in your bank feeds.

So instead of finding a match to the bank downloaded payroll transactions, you'll want to add them. This won't create duplicates since there were no paychecks created in the first place.

To do this, you'll have to create expense and liability accountsto track the amounts.

Here's how: 

1. Go to Accounting, then Chart of Accounts.
2. Click New, then select Expenses for Account Type, then choose the appropriate Detail Type such as Payroll expenses, Payroll Tax expenses, or Payroll wage expenses. 
3. Type in the name of the account.

Then, you can add them as journal entries when entering the payroll paychecks.

Here's a reference on how to manually enter payroll checks in QBO: Manually enter payroll paychecks in QuickBooks Online.

Be sure to get back to me if you have additional queries about matching transactions. I'll be around to answer them for you. Have a good one.

Hi, Melanie B73.

Hope you’re doing great. I wanted to see how everything is going about missing payroll checks in the banking page. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.

Looking forward to your reply. Have a pleasant day ahead!

Thank you very much for your help.  The issue was I didn't have the correct accounts set up in the payroll module.  I was able to correct that, and I corrected the bank account that the paychecks were written from.  It gave me the option to "correct as of....date"  I selected July 1, when we started QB online, but when I checked the register they still weren't there.  There is a default 'business checking' that they have posted to.  Is there a simple way to move all of the transactions from one checking account into another? 

Hi there, Melanie B73.

Welcome back to the thread to share the detailed information and confirmed the cause of aren't payroll checks showing up in the banking. I also appreciate you for performing the steps to resolve this. That being said, I'll ensure you're able to move all of the payroll transactions from one checking account into another.

 I suggest creating a journal entry. This way, you're able to transfer the amount or all the payroll entries from one account to another. To ensure your records are in shipshape, I recommend consulting an accountant before performing the process. They can provide suggestions on how to properly handle payroll transactions, especially with the category to use for the entries.

Here's how:

1. Go to the + New button.
2. Select Journal entry.
3. Fill in the needed details to create your journal entry.
4. Hit Save and close when you're done.

For additional information, you can click this article: Create a journal entry in QuickBooks Online.

Please refer to this article to view several payroll reports that you can use to view useful information about your business and employees: Run payroll reports.

Let me know if you have any other payroll concerns. Simply click the Reply button below to add a post. Take good care!