Thanks for sharing your experience while using our time tracking feature, @cmjesquire. I appreciate you for trying all the possible troubleshooting steps to make this work. 

I have here some information that your employee needs to do before they can start tracking time. 

After inviting him to QuickBooks Time, ensure the following: 

• Be on the lookout for a text message with the invite.
• Accept the invite.
• Create a user ID and password (if they haven’t already).
• Download the QuickBooks Time app

For additional insights, check out this article: Set up your employees to track time with QuickBooks Time. 

For future reference, read through this article to help you learn about tracking and managing time in QuickBooks.  

Feel free to message again if you have additional concerns. We're always delighted to serve you well. 

For clarification, we are using QuickbooksOnlinePlus -- not the regular Quickbooks.  So when I add the employee as a user, he receives an email invitation to create user credentials. He does not receive a text message to set up an app.  This doesn't have anything to do with Quickbooks Time.  It deals with QuickbooksOnlinePlus.  He is also a salaried employee but needs to keep time so we can bill clients for his hours.  He's not an hourly employee.

Furthermore, I don't see an option anywhere on the employee's pay screen that allows me to invite him to use Quickbooks Time.  It does not exist even though the link you provided says there should be an option to invite him to use Quickbooks Time.

Any other suggestions????????

I appreciate your getting back to us, cmjesquire.

I've read through your initial post and I'm here to help you out.

First, As for the error message, I'd recommend reaching out to out Phone Support team so this will be investigated. For you not to start from scratch, if you have the case number, you can give it to the agent so they will pull up your case.

Second, we'll have to turn on the time tracking feature to allow your employee to record their time worked. Let me guide you how:

1. From the Gear icon, select Account and settings.
2. Go to the Advanced tab.
3. Click the Edit (pencil) icon on the Time tracking section.
4. Toggle the Make Single-Time Activity Billable to Customer button.
5. Select the First day of work week.
6. Click Save and the Done.

Lastly, let's run some steps to isolate why the option to invite employee to QuickBooks Time is unavailable. 

To start with, open QuickBooks on a private window. It is where we can identify if the issues cause by browser-related concerns. I've added these keyboard keys to open one:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

If the option appears, you can go back to a regular browser and ensure to clear its cache. A piled cache can also be the reason for some unexpected page behavior.

We can also switch to a different supported-browser like Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge.

Then, let's check to see if you can now invite your employee to use QuickBooks Time. I've added this screenshot as your visual guide:

For more information about time-tracking, you can check this reference: How to turn on and set up time tracking.

Get in touch with me if ever you need help. I've got your back!

The option that you are showing in your screenshot to click the box to "invite employee to track time using Quickbooks Time" does not appear on my employee pay edit screen.  See my screenshot (I deleted the last name and email before taking the screenshot).

The option that you are showing in your screenshot to check a box to "Invite this employee to track and record their hours with Quickbooks Time" does not show up on my edit employee pay screen.  See screenshot.  (I deleted the employee information so I could screenshot without posting his info.)  This is in the "edit" area of the employee's pay info.   You will see that the checkbox for Quickbooks Time is not there.  It's not there because we don't subscribe to Quickbooks Time.  I want this employee added using the same method that has always previously worked by going to "manage users" and then adding the employee as a "time tracker."

Hello, cmjesquire.

 .

Thanks for reaching out to the Community. Based on the screenshot you sent, it looks like you need to invite your employee in Quickbooks Time. Once they accept the invitation, they’ll be able to set up their account and begin tracking their time.

1. Go to the Payroll menu, then select Employees.
   • For a new employee, select Add an employee.
   • For an existing employee, select the employee’s name, then select Edit ✎.
2. From the Pay tab, in the Personal info section, add your employee’s email address. Then select Invite this employee to track and record their hours with QuickBooks Time by QuickBooks checkbox.
3. Select Done and the invitation will be emailed to your employee.

Once you invite your employees to QuickBooks Time, they'll need to do a few things before they can start tracking time.

Here are 4 things your employee needs to do:

• Be on the lookout for a text message with the invite.
• Accept the invite.
• Create a user ID and password (if they haven’t already).
• Download the QuickBooks Time app.

For future reference, you may check this article to learn more about time tracking: Track and manage time in QuickBooks Time

Let me know if there's anything that I can help with. I'm always here to assist. Have a wonderful day!

I am telling you that this option is not showing up on the employee edit page.  I cannot invite them if the option does not show up.  I cannot make it any clearer than that.  I mean the screen shot I posted is from the edit employee screen and the checkbox isn't there to invite the employee to "Invite this employee to track and record their hours with QuickBooks Time by QuickBooks."

What happened to the original option (which is the one I've been using) to go to "manage users" and "add new user" and then adding him as a "time tracker"?  That is what I've done.  He's set up his credentials but QBO will not let him log in.

Also, we are not subscribed to Quickbooks Time.  I want to add this employee as a time tracker through Quickbooks Online Plus -- not through Quickbooks Time.  

Did Intuit intentionally disable that functionality in Quickbooks Online Plus to force companies to subscribe to Quickbooks Time????

Thanks for sharing some clarifications for us to help you further, @cmjesquire,

Before adding users in your QBO account, please note that there are usage limits as to the maximum number of login in the program. Check this link and see if you already reached the billable users limit for your subscription: Learn about usage limits in QuickBooks Online

This is the only thing I can think of that might stop you from adding another user in your account. Also, the feature to add a time tracking user is still available, so you must be able to use it.

Here's how you can add a time tracking user in QuickBooks Online:

1. Go to Settings ⚙ and select Manage users.
2. Click on Add user, then scroll down and choose Time tracking only.
   
3. Select Next.
4. Find the employee or supplier you want to add, select Next, then enter their contact info.
5. Press Save.

Once added, the user can now enter hours in a timesheet:

I'll be adding some related links to help you further with this:

• How to turn on and set up time tracking

• User roles and access rights in QuickBooks Online

You may also use a private window to add a new user if it doesn't allow you in the regular browser. The incognito mode will not save any history, so it's a great place to identify issues in the browser.

Use these keyboard shortcuts to launch a new private window:

• Google Chrome: press Ctrl + Shift + N  
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

Clearing your cookies and temporary internet files will also help resolve browser issues in the program. 

Please let me know the result after trying out the steps. I want to make sure this time tracking user issue is resolved and I'll be right here if you need further help.

These are the usage limits according to the link you provided for QBO Plus.

 I understand how valuable time is for you, @cmjesquire.

I appreciate you for providing detailed concern and all the efforts you've done to successfully add your new user tracking in QuickBooks Online. 

I have here another workaround to ensure your new user can access your account as soon as possible. Let's delete the user and add it back again to retrigger the process.  

Once done and the issue persists, I'd recommend communicating with our Technical Support. They have tools capable of pulling up your account in a secure environment and send a ticket to our engineers for review. You can follow the steps outline by my colleague MadelynC in this thread. Ensure to call them within business hours to ensure we can cater to your concern immediately.

Additionally, you can always run the Audit Log by going to the Gear icon. This way, you can review all the user's activities. For more details, check out this page: Use the audit log in QuickBooks Online.

Feel free to visit this article below for your future reference. This link contains steps on how to handle manage users, business information, and other related topics: Account management.

Stay in touch with me if you have follow-up questions about manage users or how the call goes. Keep safe always. 

OK.  For everyone's benefit who is still experiencing the problem of adding time trackers, I ended up emailing the CEO of Intuit.  He put me in touch with Andrea in the Office of the President to diagnose and fix the problem.  She immediately recognized the problem as something they internally call a "broken user" problem.  Basically, the log in credentials for an email become corrupted multiple times.  Andrea had a specialist reach out to deleted all of the "broken user" credentials from our account.  We then sent a new invitation to the. new time tracker and everything now works fine.  

I'm frankly flabbergasted that no one with regular tech support knew anything about this problem.  I literally spend over 48 hours over consecutive days with regular tech support either in chat sessions or on the phone (mostly waiting on hold for hours) where no one could tell me how to fix this.  I got random answers such as:

(1) QBO had deleted the time tracking function from the product at the beginning of the year and that I would have to add an additional subscription for all of my employees to Timesheets at $$$$$ per month;

(2) I was over the "user limit" (even though the website clearly states that there is not a user limit for time trackers.

(3) I had set up the employee incorrectly.

If anyone needs the contact info for the VERY HELPFUL folks in the Office of the President, just let me know.

Thanks for your update today.  I've only been working on this for about a week.  Tech support hasn't been helpful which is pretty unusual in my experience.  I'd appreciate the information for your friends in the Office of the President.  My employee has already had a payroll so I don't want to delete her and fix all that.

The Office of the President email is:  [email address removed].

I am having this same issue and was told the same thing about some phantom engineers that clearly can't fix anything!  Over 3 years after this thread people are still having the same problem, seriously??  I have an existing employee that has not been filling out timesheets but need to start.  I get the same error message telling me to try later.  Meanwhile I'm able to add 2 brand new employees with no problem.  I did the help/contact us/call me option only to be transferred after the first person couldn't help to someone with the "engineer" script.  She supposedly added me to INV-57949 but I'm not holding my breath.  Quickbooks - we have work to do and this is not it!  Please help!!! 

I am having this exact issue and have spend COUNTLESS hours on the phone with people who keep doing the same thing over and over again.  I would love the contact info for the office of the president so I can get my employee a paycheck. My email address is [email address removed] if you could please share.  Thank you!

I am also having this problem and have gotten the same runaround!

Yes, I have integrated Harvest in leu of this issue since this time. You need to purchase a Harvest Subscription though which is an added cost. Good luck!

Hello there, @hlang52282.

This isn't the kind of experience we want you to have and I want to make sure this is well taken care of.

The error you're having can be caused by the piled-up cache in your regular browser. Temporary internet files from your browsing history are kept in a browser's cache. However, because it gathers an excessive amount of files, your account's performance may decrease.

Try using a private browser when adding a new employee. Here's how to access incognito mode in some of the most commonly used web browsers:
 

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Option + P

If it works, proceed and clear the cache in the one that you're currently using. 

In the event it continues occurring while using incognito, you'll initially have to try switching to another browsing application.
Here's a list of supported browsers:
 

• Google Chrome
• Mozilla Firefox
• Safari 11 or newer

If the issue persists even after performing the given troubleshooting steps, I suggest reaching out to our Customer Care Support.  They can check further why you're receiving the error and perform a secured screen-sharing session then run a set of examinations to amend the underlying issue. Be sure to check out our support hours to ensure we address your concern on time.

Once done, you may want to track and invoice your billable time, and keep all your billable expenses organized, check out this article: Enter billable time by job in QuickBooks Online. 

If there’s anything else I can help you with in adding a new time tracker user, leave a comment below. I’ll jump right back in to assist further. Take care!

How do you make the new time tracker login email an alias for the employees email address? 

How do you contact the Office of the President? We are having this same issue. Thank you!!

Hi there, masidoc.

As of now, the option to use the employee's time-tracking email address as an alias is unavailable. However, you can modify it to use the same email address by going to the employee's profile.

Here's how:

1. From the Payroll tab, select Employees.
2. Select the employee's name.
3. Click the edit (pencil) icon on the Profile section.
4. Enter the email address.
5. Click Done.

As for contacting our President's office, you can click the ? Help icon. From there, follow the on-screen instructions.

Feel free to pin these references as your guide in managing time tracking:

• How to turn on and set up time tracking
• User roles and access rights in QuickBooks Online

I'll be around whenever you have concerns about employee management.

I'm having the exact same issue...in May of 2023. I've been passed off from person to person but no help as of yet. Has there been a resolution?

Welcome to the Community, @jaf05c.

We'd love to help you achieve your goal, but I need more information to help me get on the same page. Would you mind telling me more about it? Like, what specific concern have you encountered? This way, I can provide you with an accurate resolution.

I appreciate any details you can provide. I'm looking forward to your reply. Have a great rest of the day.