Why can't I update payment information for payroll services?

Hi Sheena,

I'm unable to check from our system why we can't charge your card since this is a public forum. However, I know a different way to update your billing details.

To do this, you'll want to update your credit card information in the Customer Account Management Portal (CAMPs). Here are the steps:

1. Sign in to camps.intuit.com. Or learn more about signing in.
2. Find your app or subscription in the Products & Services list.
3. Select Details.
4. In the Billing Information section, find Payment Method, then select Edit.
5. Update your information.
6. Select Save and Close.

After updating your payment details, you can revalidate your service key. Just press Ctrl + K, select your payroll product in the table, click Next... Next, until you see the section with a Finish button. The system reloads, resyncing information from our server and your QuickBooks.

If you have other questions in mind, feel free to go back to this thread.

Looks like it was an Intuit processing problem. When I tried again today, all went through without a problem. Phew. 

Thanks for your input!

Hello there, Sheena.

I am glad that you can already update your payment information for payroll services.

If you require any additional assistance with taxes, you can always post here in the Community. Have a great day!