Why cant I run payroll? When I click the run payroll button it opens to a white blank page then closes again.

Let's perform some troubleshooting steps that can help us isolate this and get your Run Payroll button work, madi2.

Sometimes, a browser full of cache and temp files can cause unexpected behaviors. With this, let's log in to your QuickBooks account via incognito to isolate the problem.

You can use these shortcut keys below: 

• Ctrl + Shift + N (Google Chrome)
• Ctrl + Shift + P (Firefox)
• Control + Option + P (Safari)
• Ctrl + Shift + P (Microsoft Edge)

From there, re-hit the pay now button to verify if it's already functioning well. If that works, go back to your usual browser, and initiate clear the cache. Doing in other supported browsers is a great choice too. 

For additional reference, you may check these articles: 

• Running payroll in QuickBooks Online.
• Create paychecks in online payroll.

We appreciate your patience as we work through this. If you have other questions about the QuickBooks payroll, please let me know. I'll be around to help you out. 

Although I truly appreciate your time this is entirely unhelpful as I have already spent hours on the phone with customer support and have done all of the troubleshooting. Nothing is working. It has been like this for weeks and no one will follow through to help me get it fixed. 

Although I appreciate your time this is entirely unhelpful as I have already spent hours on the phone with customer support and done all of the troubleshooting. Nothing is working. This has been going on for weeks, I keep getting put off to the next person and no one will follow it through to resolve the issue. 

Allow me to share information on if why the payroll button shows a black and white screen, madi2. 

I've checked and found out that there's an open investigation for your specific concern. Our engineers are already taking a look and working on a resolution to permanently resolve the issue. With that said, I suggest contacting our Support team so they can add you to the list of our affected users. That way, they can investigate this further. 

Here’s how to contact customer support:

1. Sign in to your QuickBooks Online company.
2. Select Help (?) at the top right.
3. In the search field enter the topic you need help with. You can also enter questions.
4. Select Contact Us to connect with a live support agent.
5. Choose a way to connect with us:

• Start a chat with a support expert.
• Ask the community to get help from businesses like yours

I'm adding this article to learn more about processing payroll:  Process or run payroll.

Please come back and keep us posted on your progress in resolving this blank screen issue. It's my priority to ensure you're able to view the details you need.

how do I do incgnito for sign in, confused?

I have the same problem using Firefox.  The payroll home screen loads very briefly and then disappears.  Clearing the cache, history and all other temporary files made no difference.  I also got a blank screen using Microsoft Edge.  The only solution I got from support was to use Chrome which for many reasons is not my browser of choice.

I finally got Firefox to work by simply clicking the back arrow in the top left corner.  It appears that the home screen loads and then a blank screen loads for some other reason.  Clicking the back button takes you back to the original payroll home screen.

I am seriously considering moving to a different online payroll service if this situation continues.  The complete lack of knowledge by your support staff is disappointing.  In the past, I was able to speak with US based support over a decent phone connection to someone who I could understand and did not have to follow a script which included apologizing for the problem every time I attempted to explain the problem.  Based on the number of times the issue of the blank screen is mentioned in support, this is not an isolated issue.  Consider me disappointed.

I can see the inconvenience this issue has caused you, PortMike.

I appreciate the steps you took to resolve why the payroll page is unresponsive. To ensure this issue gets taken care of instantly, I'd suggest reaching out to our phone support. One of the agents can open an investigation into this matter.

You can contact them through the ? Help menu.

Once everything's good, you can check this article as your guide in running payroll: Create and run your payroll.

Feel free to post whenever you have payroll concerns.

Thank you for your concern.  I did reach out to phone support which is part of the reason I am so disappointed.  1. The only solution the phone support person was able to offer was to use the Chrome browser to run payroll.

2. It took over 5 minutes of talking to the robotic answering service that had no idea of how to solve my issue, then getting a live person on the phone who took another 5 minutes to confirm my account then another 10 minutes of me trying to explain the problem to a support person with very limited command of English to get a solution which is of limited use.

3. Your reply that I try to talk to phone support is especially irritating.  Please bring back US based support over a decent phone connection.