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madi2
Level 1

Why cant I run payroll? When I click the run payroll button it opens to a white blank page then closes again.

 
4 Comments 4
TirzahC
QuickBooks Team

Why cant I run payroll? When I click the run payroll button it opens to a white blank page then closes again.

Let's perform some troubleshooting steps that can help us isolate this and get your Run Payroll button work, madi2.

 

Sometimes, a browser full of cache and temp files can cause unexpected behaviors. With this, let's log in to your QuickBooks account via incognito to isolate the problem.

 

You can use these shortcut keys below: 

  • Ctrl Shift (Google Chrome)
  • Ctrl Shift (Firefox)
  • Control Option (Safari)
  • Ctrl + Shift + P (Microsoft Edge)

From there, re-hit the pay now button to verify if it's already functioning well. If that works, go back to your usual browser, and initiate clear the cache. Doing in other supported browsers is a great choice too. 

 

For additional reference, you may check these articles: 

We appreciate your patience as we work through this. If you have other questions about the QuickBooks payroll, please let me know. I'll be around to help you out. 

madi2
Level 1

Why cant I run payroll? When I click the run payroll button it opens to a white blank page then closes again.

Although I truly appreciate your time this is entirely unhelpful as I have already spent hours on the phone with customer support and have done all of the troubleshooting. Nothing is working. It has been like this for weeks and no one will follow through to help me get it fixed. 

madi2
Level 1

Why cant I run payroll? When I click the run payroll button it opens to a white blank page then closes again.

Although I appreciate your time this is entirely unhelpful as I have already spent hours on the phone with customer support and done all of the troubleshooting. Nothing is working. This has been going on for weeks, I keep getting put off to the next person and no one will follow it through to resolve the issue. 

TirzahC
QuickBooks Team

Why cant I run payroll? When I click the run payroll button it opens to a white blank page then closes again.

Allow me to share information on if why the payroll button shows a black and white screen, madi2. 

 

I've checked and found out that there's an open investigation for your specific concern. Our engineers are already taking a look and working on a resolution to permanently resolve the issue. With that said, I suggest contacting our Support team so they can add you to the list of our affected users. That way, they can investigate this further. 

 

Here’s how to contact customer support:

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?) at the top right.
  3. In the search field enter the topic you need help with. You can also enter questions.
  4. Select Contact Us to connect with a live support agent.
  5. Choose a way to connect with us:
  • Start a chat with a support expert.
  • Ask the community to get help from businesses like yours

I'm adding this article to learn more about processing payroll:  Process or run payroll.

 

Please come back and keep us posted on your progress in resolving this blank screen issue. It's my priority to ensure you're able to view the details you need.

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