Hello there, acanthony.
Let me provide troubleshooting steps to ensure that you can manage your mileage tracker and categorize entries efficiently.
First off, can you provide additional context such as screenshots of your end or the specific display you see on your QuickBooks screen? That may help pinpoint what's the reason the mileage tracker and ability to categorize transactions have disappeared.
For now, a cache full of history and temp files can cause unexpected behavior, such as the disappearance of the mileage tracker and the ability to categorize data. I recommend opening your QBO account in a private browser. Then, organize your mileage tracker and categorize entries from there. This is to rule out the possibility of a webpage issue, and incognito doesn't store local files or cache.
Use these keyboard shortcuts based on the browser you're using:
- For Firefox or Microsoft Edge, press Ctrl + Shift + P.
- For Chrome, press Ctrl + Shift + N.
- For Safari, hold down Command + Shift + N.
If it works in incognito, you'll have to clear the cache of your regular browser. This removes the history or log of sites so you can start with a clean slate. If the steps above don't work, use another supported browser as an alternative.
In case you need steps on how to export your mileage data and fix any issues related to this, you can read this article: Automatically track mileage in QuickBooks Online.
Visit us again if you still have any further concerns about mileage and transaction categorization with QBO. It will be my pleasure to help you, acanthony. Stay safe and have a nice day.
