Solved! Go to Solution.
I actually just deleted the app and reinstalled it. They correct icons and options were then present.
Hello there, acanthony.
Let me provide troubleshooting steps to ensure that you can manage your mileage tracker and categorize entries efficiently.
First off, can you provide additional context such as screenshots of your end or the specific display you see on your QuickBooks screen? That may help pinpoint what's the reason the mileage tracker and ability to categorize transactions have disappeared.
For now, a cache full of history and temp files can cause unexpected behavior, such as the disappearance of the mileage tracker and the ability to categorize data. I recommend opening your QBO account in a private browser. Then, organize your mileage tracker and categorize entries from there. This is to rule out the possibility of a webpage issue, and incognito doesn't store local files or cache.
Use these keyboard shortcuts based on the browser you're using:
If it works in incognito, you'll have to clear the cache of your regular browser. This removes the history or log of sites so you can start with a clean slate. If the steps above don't work, use another supported browser as an alternative.
In case you need steps on how to export your mileage data and fix any issues related to this, you can read this article: Automatically track mileage in QuickBooks Online.
Visit us again if you still have any further concerns about mileage and transaction categorization with QBO. It will be my pleasure to help you, acanthony. Stay safe and have a nice day.
I actually just deleted the app and reinstalled it. They correct icons and options were then present.
Make it easy for customers to pay you, and manage it all in QuickBooks.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.
For more information visit our Security Center or to report suspicious websites you can contact us here
These cookies are strictly necessary to provide you with the services and features available through our site. Because these cookies are strictly necessary to deliver the site, you cannot refuse them without impacting how the site functions.
These cookies are used to make advertising messages more relevant to you and your interests. They also perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed, and in some cases selecting advertisements that are based on your interests.