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kakiddy
Level 1

Why does direct deposit not work today

I have had direct deposit for employees for years but it did not work today, any idea why? I can't reach QB of course via chat or email
1 Comment 1
DivinaMercy_N
Moderator

Why does direct deposit not work today

Thanks for posting here, @kakiddy.

 

We were alerted to a third-party issue with direct deposit processing this morning that has delayed the deposit of employees' paychecks into their accounts. The issue has been resolved and your employees should expect to see the funds available in their bank account by end of the day today.

 

We know how critical each paycheck is to your team. This is, even more, the case in our current environment. 

 

Also, phone lines are now open. We temporarily suspended calls to prevent long hold times as we resolved a direct deposit payroll issue. 

 

Thank you for your patience as we focus to ensure your employees’ funds are available as soon as possible.

 

Feel free to post here again if you have any other QuickBooks-related concerns. I'll be right here to lend a helping hand. Keep safe. 
 

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