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Level 1

Why does QBO payroll setup freeze and not complete?

2 Comments 2
Level 2

Why does QBO payroll setup freeze and not complete?

I am unable to understand what you want to say


QuickBooks Team
QuickBooks Team

Why does QBO payroll setup freeze and not complete?

Let's perform some troubleshooting solutions to get this sorted out, go2nab. 


We know it takes time to get your payroll information into QuickBooks Online (QBO). So the setup is designed to allow you to add info at your convenience and save it as you go. To better isolate this issue, let's try signing in to your account using a private or incognito window. This mode doesn't use the existing cache data and helps us confirm browser-related issues. Here's how:

  • For Google Chrome browser: Ctrl + Shift + N
  • For Mozilla Firefox browser: Ctrl + Shift + P
  • For Safari browser: Command + Option + P


Then, the tasks can be completed in almost any order. If you’ve paid any of your employees this year, some of the tasks below are grouped. To get to these tasks, follow the steps below:

  1. Go to Payroll.
  2. Select Overview.
  3. Press Start on the task you want to work on.


Here's an article you can refer to for more details about setting up your QBO Payroll Core, Premium, or Elite payroll service. If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. The overtime collection of data can create corruption, however, removing this should fix the issue. You can also use supported, up-to-date browsers to roll out the possibility of a browser-related issue. 


Feel free to browse this link here if you need help with other tasks in QuickBooks Payroll. It'll route you to our general payroll topics with articles.


I'd like to know how you get on after trying the steps as I want to ensure this is resolved for you. Just reply to this post and I'll get back to you. Have a great day ahead. 

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