Why has my auto mileage stopped working all of a sudden, after 2 years no issues? all settings are check marked green, all permissions are correct, nothing has changed

I know tracking miles can easily identify inefficiencies, eliminate unnecessary trips, and optimize routes leading to cost saving. Let's fix your mileage issue so it shows the trips in your end, Sobel.

One of the reasons why mileage stops working, it's because your device is having trouble tracking mileage in slow-moving traffic and recording the specific address of a trip. Please know the app has a couple of settings you can turn on to improve the accuracy of this information. To enable the setting, follow the steps below: 

1. Select the Menu ☰ icon.
2. Select Settings.
3. Choose Mileage settings.
4. To improve accuracy in slow-moving traffic, turn on the Track slow speed trips setting.
5. To improve accuracy recording addresses, turn on the Boost location accuracy setting.

If the list of items in the "Avoid missed trips" section has a green checkmark in your mileage settings, then your settings are good to go. However, if you come across an exclamation mark (!), don't worry. Simply follow the on-screen steps to make the necessary adjustments to your settings and ensure a smooth and accurate tracking of your trips.

If the issue persists, you can continue performing the steps found in this article. I've added this article for more information: Fix Mileage Tracking Issues in QuickBooks Self-Employed for Android. However, if you're on the iOS platform, this article provides specific steps to address mileage tracking errors: Fix Mileage Tracking Issues in QuickBooks Self-Employed for iOS. 

To enhance your knowledge and better categorize mileage based on expenses, you can refer to this article: Schedule C and Expense Categories in QuickBooks Solopreneur and QuickBooks Self-Employed.

Let us know if you have any questions and concerns about mileage. We are always right here to help you. Have a nice day!

Ok i was told by Intuit support that there is a issue with android quickbokks app and they have been working to fix it 

I guess they are saying there is a issue between app and Android ussers now and they are trying to fix it

have you heard of any resolution, mine has stopped working as well

Yes they said app is swtich to sole entrepreneur nov 1st and should be fixed 

We have an ongoing investigation about mileage stopped working, Dharma. I'll provide updates about the investigation and route you to our support team so you can be added to the list of affected users.

Our engineers have found the root cause and have released the fix to the Google Play store for final review and update. As soon as the fix is approved and released, you'll see an app update available in the Google Play store. Please keep an eye out and update your app once available. 

For now, it's best to contact our QuickBooks Self-Employed Support team so they can include you in the list. Rest assured, you'll receive an email update once it's rectified.

Here's how to connect with us:

1. Sign in to your QBSE account.
2. Go to the Help (?) menu.
3. Select the Search tab, then click Contact Us.
4. Enter your concern in the field.
   Tap Continue.
5. Click the Chat or Callback option.

While our engineers are working for a fix, you can manually add the trip. To do so follow the steps below:
 

1. Select Miles.
2. Edit the Date.
3. (Optional) Add a start and end address.
4. Enter the distance in the Add miles field.
5. Add a Trip purpose note.
6. When you're done, select Save.

For more details about adding trip, open this link: Manually track mileage in QuickBooks Self-Employed.

Also, I'll be sharing these links that will help you fix missing or inaccurate trips in QuickBooks:

• Fix mileage tracking issues in QuickBooks Self-Employed for Android
• Fix mileage tracking issues in QuickBooks Self-Employed for iOS

We appreciate your patience as we work together to resolve this matter. Please feel free to leave a reply if you have further concerns. I'm always here to help.

Ya mine still hasn't updated , now my business cc isn't syncing anymore   

I understand that accurate mileage tracking and seamless credit card syncing are crucial for managing your finances and ensuring you're capturing all your business expenses, @Patriotpure. I want you to know that we take your concerns seriously, and we're here to help you resolve this problem as quickly as possible.

Upon checking, I've found out that the investigation about the automatic mileage feature not tracking trips is still ongoing. If you haven't contacted our phone support yet, I suggest doing so. They can add your account to the list of affected users and notify you once a fix becomes available.

Here's how to connect with them:
 

1. Select Help.
2. Search for the question or topic you need help with.

While our engineers are working on a fix, you can manually add the trip. To do so, follow the steps below:
 

1. Select Miles.
2. Edit the Date.
3. Add a start and end address.
4. Enter the distance in the Add miles field.
5. Add a Trip purpose note.
6. When you're done, click Save.

For additional reference about tracking and categorizing trips, check out this article: Automatically track mileage in QuickBooks Self-Employed.

Thank you for your patience and understanding throughout this process, @Patriotpure. We truly value you as a QuickBooks Self-Employed user and appreciate the trust you've placed in our product to manage your business finances. If you have any other questions or concerns, please don't hesitate to post again in the thread. Remember, your success is our priority.