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huppert17
Level 1

Why is my direct deposit still pending?

 
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RCV
QuickBooks Team
QuickBooks Team

Why is my direct deposit still pending?

I can share some information on why the Direct Deposit (DD) is pending, huppert17.

 

If you're referring to activating DD, it's also possible we haven't verified your account information yet. It's also possible the funding bank account is verified, however, you'll need to go back to the setup.

 

You can check out this article for more details about checking the DD status: How to check your direct deposit setup status.

 

If you're referring to pending status to post the funds to your employees' bank, then there are some factors need to consider. Among these are:

 

  • Funds are deposited to your employee’s account on the check date.
  • The Direct Deposit posting time or the availability of funds is determined by the employee’s bank and is not controlled by Intuit.
  • If the check date falls on a non-banking day, the funds are posted in the employee’s bank account on the next banking day.
  • The employee’s bank only has until 5 pm local time on the day of the check date to post the funds to the employee’s bank account.

You can also contact our Payroll Support Team to check why the direct deposit is still pending.

 

Here's how:

 

  1. Click Help on the top menu.
  2. Choose Contact Us.
  3. Enter direct deposit pending status in the What can we help you with? field.
  4. Hit Let's talk.
  5. Select Get a callback, Start a chat or Get the number to connect with us.

QBO Support.PNG

We have a link here where you can find articles about managing direct deposit in your account: https://quickbooks.intuit.com/learn-support/en-us/payroll-and-workers/direct-deposit/08?product=Quic....

 

Please loop me in if you need anything else with running a direct deposit. I'm always here to help.

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