I'm here to share some details about your concern, dawnahilburn.
Your payroll may be on hold due to insufficient funds. QuickBooks will send an email to the Principal Officer or Primary Principal listed on the account about the status. You can also check this article on how to resolve a non-sufficient funds (NSF) hold on your payroll service.
If you did not receive the email, I recommend reaching out to our Payroll Support Team. They can pull up your account to further investigate why your payroll is on hold.
Before doing so, please check out our support hours here. Then, follow these steps:
- Click the Help icon located in the upper right-hand corner.
- In the Help window, click the Contact Us button located at the bottom.
- Enter your question and click Let's talk.
- Choose either Start a chat or Call us.
I'll be around if you have any follow-up questions or other concerns. Take care and stay safe.
