Why is my Quickbooks wallet suspended?

I can shed a light on that, pmora1988.

Usually, Intuit Payment Wallet will be temporarily suspended when the system encountered an issue upon processing your subscription. There are several reasons that can trigger this issue, such as an expired credit card or unsupported payment mode. To rectify this, let's update your billing details:

1. Click the Gear icon.
2. Choose Account and Settings.
3. Go to the Billing & Subscription tab.
4. Under Payment method, select Edit.
5. Enter the full credit card information by typing in the complete card number, name on the card, expiration date, and security code. Verify that the billing address in QuickBooks Online is the same on your credit card statement.
6. Hit Save Changes.

If the issue persists, I encourage getting in touch with our customer support so can pull up your account in a safe environment and reactivate your wallet. Here's how to contact us:

1. Go to the Help icon.
2. Select the Search tab, then click Contact us.
3. Enter a brief description of your issue in box.
4. Hit Continue, then select Call or Chat.
5. Follow the on-screen instructions.

To learn how to update your card on file and change your QBO plan, you can read this article: Manage account information.

Let me know if you need additional assistance in handling your other business transactions or accomplishing your tasks. I'm always here for you. Have a great rest of the day.

If you recently received an email saying your subscription is suspended because we couldn't process a payment, don't worry. All you have to do is update your billing information