Let's make sure you'll be able to enter the hours worked to complete your payroll, doug0609.
Are you getting an error message when trying to run payroll? In the meantime, we can perform some troubleshooting steps to help fix the issue.
There are times that your browser is full of frequently accessed page resources that cause some unusual responses. You can log into your QuickBooks Online (QBO) account using a private browser (incognito). Here's how:
- Press Ctrl + Shift + N (Google Chrome).
- Ctrl + Shift + P (Firefox).
- Control + Option + P (Safari).
Once signed in, go back and complete your payroll. If it works, return to your default browser and perform a clear cache. Every so often the cache becomes overwhelmed with older data which can potentially cause viewing and performance issues. Clearing it will refresh the system, and you'll be able to work with a clean slate. However, if the issue persists, try using other supported browsers.
For your reference, you'll want to browse these help articles so you'll be guided with your payroll.
Please know that I'm only a few clicks away if you have any other issues or concerns with payroll. I'm always here to help. Enjoy the rest of the day!
