We're delighted to welcome you to the Community, Carlos, and thank you for your first post. We appreciate you reaching out about the issue you're experiencing with running payroll in QuickBooks Online (QBO). Let's work together to identify the cause and find a solution.
There are several reasons why QuickBooks might prevent you from running payroll. Here are some key points to consider:
- Ensure all required fields in the employee profile are filled out completely.
- Verify where is the specific areas in the employee profile that need attention. Sometimes, the system may require updates to certain fields, even if the profile appears complete.
- Confirm employee information is up-to-date.
If none of these solutions resolve the issue, let's proceed with some troubleshooting steps. Browser performance can sometimes be affected by accumulated data, which may lead to unexpected behavior in web applications. To rule out browser-related problems, try accessing your account through an incognito window using the following keyboard shortcuts:
- Safari: Shift + ⌘ + N
- Google Chrome: Press Ctrl + Shift + N
- Microsoft Edge: Ctrl + Shift + N
If accessing QuickBooks through an incognito window resolves the issue, we recommend clearing your browser's cache to refresh the system. If the problem persists, I suggest switching to a different supported browser.
Additionally, I recommend running payroll reports to gain a more comprehensive understanding of your business finances. This valuable provides insight into generating and interpreting reports that offer crucial information about your business operations and employee-related expenses.
I hope these steps help you resolve the payroll issue you're experiencing with QBO. If you've tried all these suggestions and still can't run payroll, please don't hesitate to reply to this thread with more details. We're here to support you and ensure you can process your payroll smoothly.
