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I'm using QB Desktop Pro Plus 2021. We're a small company with just 4 employees and are therefore are exempt from the CO Med Fam Leave tax. Issuing paychecks for the 3 employees hired prior to 1.1.23 has not presented any problems. The Co Med Fam tax isn't being collected, nor is QB insisting I collect it. However, QB will not allow me to set up a new employee (our first hire in 2023) because The CO Family Medical Leave is not being collected. The on screen instructions say to contact QB if we're exempt, but the provided link just goes to QB's web page where I've not been able to find any instructions that will allow me to exempt our company from this tax. I get stuck in a never ending loop between the two messages below. (One suggests I "complete a payroll run for this employee for the year 2019." Huh? He wasn't an employee until 2023!) Was on the phone for an hour with Assisted Payroll. The associate there also couldn't figure out how to escape this looping blockage of "collect taxes" message and "contact QB if exempt". I have an appointment on Friday for an Assisted Payroll Onboarding meeting which is estimated to take another hour and a half of my time.
how do you pay the tax when the QB form says do not mail this form?
Let me make it up to you by ensuring you'll be able to pay your taxes, sm25.
In QuickBooks Desktop (QBDT), there are different filing and payment methods depending on your state tax. In your state, you can create a State Unemployment Insurance (SUI) file in QuickBooks and upload it directly to the state agency website.
Here's how to create an SUI file to upload your state:
You can check out this article for more detailed steps: Pay and file payroll taxes and forms manually.
I've added this article in case you'll need additional information for state agencies; Payroll Tax Compliance Links.
Don't hesitate to reach out if you have other questions about paying taxes. The community is willing to assist. Have a nice day!
out of no where you guys just made a payroll correction without any notice to give to employees and just took money off their paychecks.......not cool
you gave no warning or explanation just deducted it off
Rochelle was supposed to call back and let me know what the payroll deduction was for, she did not.
you do not follow through with your promises
you treat us like we don't matter, you put us on hold for 42min and 32 sec and say you are still looking into it. We use you guy for quickness because we are running a business, we don't have time to wait around to find out about a deduction you did that you have no idea why its on there
told i cannot speak to their superior and the superior won't be able to help me, basically i have no options but to deal with them, no wonder why people stop using you, you guys are horrible with customer service
waited 2 days for a call back and had to call you guys and do the wait and hold thing all over to speak to someone again because my problem still didn't get resolved
Did you ever get an answer or fix for the automatic payroll correction that came out due to CO FAMLI? I just set up our small nonprofit and the org is responsible to pay for the first quarter, even though they are under 9 employees because they didn't deduct from previous payrolls this year. The CO Family Medical Leave Act states that you aren't allowed to do backup withholding. In response to setting up FAMLI last payroll, QBs is doing a payroll correction on each employees check so they "pay back" the org for the first quarter. There is no way to delete this payroll correction and I have tried in 3 different places. Of course hold times are extremely long today and I have never actually gotten a real answer when I call in.
Hello there, AT8054. I'm here to help figure this out.
If you have tried all the possible fixes shared in this thread and still get the same concern, I recommend contacting our Payroll Support Team again. I know you've called out for support already, but they have the tools to pull up your account and guide you further through this process. They may create a ticket for investigation if needed.
Here's how:
You can refer to this article for the schedule: Contact Payroll Support in QuickBooks Online.
For more details, please visit the following links below:
Let us know if you have further questions about managing payroll and other QuickBooks-related concerns. We're always here to help you. Have a good one!
The Quickbooks online rate is not calculating correctly. Is there a way to change the tax rate?
Thanks for joining this thread, sl66.
You can change your rates for Colorado FAMLI from the Payroll settings screen.
There's a few things you'll want to be aware of beforehand:
Here's how to edit/add rates for Colorado FAMLI policies:
Next, you'll want to make sure you've added your policy to employee profiles.
In the event you've processed payroll(s) before setting your rate, Intuit will automatically catch you up when the next payroll is ran.
Please don't hesitate to send a reply if there's any additional questions. Have a wonderful Thursday!
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