cancel
Showing results for 
Search instead for 
Did you mean: 
namaste364
Level 2

Will Thunderbird work to send forms in 2021 desktop?

I have QBs 2017 desktop on Windows 10 and everything works fine. I recently moved to Windows 11 and I can no longer use Thunderbird as my email client. I can only send receipts/invoices though QBs which isn't very good as it won't add the name of the client etc. I had read that QBs 2021 will work with Thunderbird. I don't want to buy QBs 2021 unless I know it will work. Previously, if you go to Edit Preference, Send Forms when adding a new email client Thunderbird was listed. Can anyone help please? I don't know anyone with 2021 or I'd ask them. Thanks!!!
4 Comments 4
MaryLandT
Moderator

Will Thunderbird work to send forms in 2021 desktop?

I'm glad to let you know that QuickBooks Desktop 2021 gives you the option of using Mozilla Thunderbird, namaste364.

 

There's a possibility that Windows 11 is the reason why you can no longer send forms using Mozilla Thunderbird.

 

Please know no supported version of QuickBooks Desktop is certified as fully compatible with Windows 11. If you choose to use Windows 11, your company file will likely open and may be used. There may be some unexpected issues with your QuickBooks software.

 

These are the currently supported operating systems for running QuickBooks Desktop:

 

  • ​​Windows 10, all editions including 64-bit, natively installed
  • Windows 8.1, all editions including 64-bit, natively installed
  • Windows Server 2019, Standard and Essentials
  • Windows Server 2016, Standard and Essentials
  • Windows Server 2012 R2, Standard and Essentials
  • Windows Server 2012, Standard and Essentials

 

You need to downgrade from Windows 11 to Windows 10 to ensure compatibility with QuickBooks. And, for you to be able to email forms with Mozilla Thunderbird again.

 

Please refer to this article to find what email providers we support: System requirements for QuickBooks Desktop 2021. Then, proceed to the Software compatibility section.

 

Keep me posted if there's anything else you need by commenting below. I'm always right here to provide the information that you need.

Fiat Lux - ASIA
Level 15

Will Thunderbird work to send forms in 2021 desktop?

@namaste364 

Utilize the trial license for QBD 2021 to make sure before buying the license. 

namaste364
Level 2

Will Thunderbird work to send forms in 2021 desktop?

Thank you, Fiat Lux,

Great idea but I can't get a trial version. The only place I can find it is to buy from Costco.

Also, just realized that I'm in the US site, whereas I should be in the Canadian site.

I guess what I really need is someone that has 2021 on Windows 11 to check if Thunderbird is an option.

Thanks.

Cliff 

Fiat Lux - ASIA
Level 15

Will Thunderbird work to send forms in 2021 desktop?

Contact us in private and we may share the trial version for QB Desktop 2021 Canadian version.

Need to get in touch?

Contact us