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paycyclenc
Level 1

With the new forced migration to quickbooks (PayCycle customer -> intuit payroll -> quickbooks), an old closed work location has been magically revived. How to delete?

quickbooks says I need to file now for a location in another state (that closed in 2015). These todo list overdue filings just started accruing since the quickbooks migration. I cannot delete the old, closed location. How do I delete?
4 Comments 4
JoesemM
Moderator

With the new forced migration to quickbooks (PayCycle customer -> intuit payroll -> quickbooks), an old closed work location has been magically revived. How to delete?

Let me address your concern today, @paycyclenc.

 

You can go to the Payroll Setting and delete the old location by inactivating them. Before doing so, make sure that no active employees are currently assigned to the work location so you won't be charged. Once confirmed, please follow the steps below. 

 

  1. Go to the Gear icon.
  2. Click Payroll Settings.
  3. Under Company and Account, click Work Locations.
  4. Select a Work Locations.
  5. Mark the Inactive checkbox.
  6. Click Save or Delete.

After performing the steps above, our system will provide the tax liabilities for MA state and you will no longer receive reminders for tax payments and form filings to that state.

 

Also, you can contact our Payroll Support Team for further assistance. They can review your account and help you delete the work location. You can reach them using this link: Contact Payroll Support.

 

I've attached great articles that you can check out about archiving forms, managing taxes, and other relevant topics. 

 

 

 Keep in touch if you need any more assistance with this, or there's something else I can do for you. I've got your back. Have a good day.

paycyclenc
Level 1

With the new forced migration to quickbooks (PayCycle customer -> intuit payroll -> quickbooks), an old closed work location has been magically revived. How to delete?

Thanks for the quick reply.  My interface is different.  I've been through every page...

 

paycyclenc
Level 1

With the new forced migration to quickbooks (PayCycle customer -> intuit payroll -> quickbooks), an old closed work location has been magically revived. How to delete?

Additional screenshot...

Jovychris_A
Moderator

With the new forced migration to quickbooks (PayCycle customer -> intuit payroll -> quickbooks), an old closed work location has been magically revived. How to delete?

Thanks for adding more information regarding deleting a work location in your QuickBooks Online (QBO) account, @paycyclenc

 

I want this to be taken care of. Since your payroll settings have a different interface and the ability to remove a work location isn't there, I'd recommend contacting our Customer Support Team. They'll be able to use a screen share tool to help walk you through some additional instructions or use their access to deactivate work location in a secure session.

 

Here's how: 

 

  1. Go to the Help icon in the top right-hand corner. 
  2. Select the Search tab and then click Contact Us
  3. Enter your concern in the box and hit Continue/Let's talk
  4. Scroll down and choose to Start a chat or Get a callback

 

It's that swift! For more information about work locations, check out this article: Set up and assign a new work location.

 

Moreover, you can check out the topics from this link for more hints and resources while working with your payroll transactions in the future: Help on common payroll topics.

 

Feel free to post again if you have other QuickBooks Payroll concerns. I'll be more than happy to help. Have a great day and stay safe!

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