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Level 1

Work location address

I have changed our address everywhere possible in QuickBooks (including workplace address) and our old address is still printing on employee paycheck stubs.  How do I change this???

5 Comments 5
QuickBooks Team

Work location address

I appreciate you raising your concerns here in the Community, @Courtann10. I can help you change the address by heading to the payroll settings.

Let’s change our view to your account. Here’s how: From the Gear icon, click Switch to Business View (highlighted in blue below the Profile).



 To ensure that the new address will appear on the paycheck stub, let’s update the employees’ new work location.

Here’s how:


  1. Choose Employees and then click on the employee's name.
  2. Tick the Edit box next to Employment.
  3. Update the new work location from the Work location area.
  4. Click OK or Save.

Please note that you'll have to manually adjust each employee's work location since we don’t have the option to apply it to employees by batch.

In addition, I have this article that will guide you through how to print a check in QuickBooks Online.

We're here to help and find the best answers to your queries. Have good weather.

Level 1

Work location address

I have tried all of the above and the new address is not updating when I print a paystub.

QuickBooks Team
QuickBooks Team

Work location address

Thanks for coming back, Courtann10.


We'll need to add the new work location on the Payroll Settings to enter the new address. Just follow the steps below: 

  1. Click on the Gear icon at the top.
  2. Select Payroll settings under Your Company.
  3. On the Preferences page, go to the Business Information section and tap the Work Locations link.
  4. Hit the Add a Work Location link to access the Work Location Address.
  5. From there, enter the new address.
  6. Press Save to keep the changes.


The new work location information is now added to the company. Then, follow the steps provided by my colleague to update the employees’ new work location to ensure that the new address will appear on the paycheck stub. 


If you need to change the primary location, we'll need help from our Payroll Support Team to get it done. Additionally, Changing a primary state article covers the complete information about updating the employee's tax information and assigning a new primary new location to workers.


Feel free to browse this link here if you need help with adding and managing your tax forms. It'll route you to our general payroll topics with articles.


You can always update us after trying the steps, as I want to ensure this is resolved for you. Just reply to this thread and I'll get back to you. Have a wonderful day ahead. 

Level 1

Work location address

I have the same problem and have tried all of these solutions but still cannot change the old address that shows up on a check.  Also, I recently added a new employee and it shows our old address as the work location but does not give me the option to change it.  Very frustrating.

QuickBooks Team

Work location address

Thank you for letting us know about your experience, @DKDBandit.


I want to route you to the best support to rectify your concern about changing the work location in QuickBooks Online (QBO). This way, they can check your account securely to see the root cause of this matter and provide fixes in no time. 


  1. Sign in to your QuickBooks Online account.
  2. Click the Help button.
  3. In the QuickBooks Assistance chat box, select Talk to a human and or tap the Contact Us button at the bottom.
  4. Then, type in your reason for contacting us in the What can we help you with? Box and click Continue.
  5. From there, choose a way to connect with us; either to Chat with us, get a Callback, or call our support line directly by getting our Phone number.


Additionally, refer to this article for other options when contacting them. You can also scroll down to the bottom to see their support schedules and hours: Contact Payroll Support.


Furthermore, you can also pull up a variety of payroll reports in QuickBooks. This will give you a closer look at your employee's total wages, deductions, and tax information in a certain period. For the complete list of available payroll reports and how to pull them up, kindly refer to this article: Run payroll reports.


Feel free to add a comment if you have more questions about QuickBooks. The Community always has your back. Have a good one!

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