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vbishop16
Level 2

Workforce Company Realm Error ongoing issue

I am getting this error.  

 

Company Realm Error

The access to QuickBooks Workforce Invitation is denied because the realm ID was not found. To access administrator privileges for QuickBooks Workforce,

 

1) Close and reopen your company file.

2) On the My Company window, sign in with your credentials (Intuit login and password) in the respective fields.

 

After 2 1/2 hours on the phone with support and them logging into my computer, they were unable to fix the problem.  From resetting the ID to logging in and out, restarts, changing passwords, single user mode, etc.  NOTHING WORKED.  

 

I have found articles from 2020 of users having this same problem.  It has been over a year and still no fix?

3 Comments 3
AlexV
QuickBooks Team

Workforce Company Realm Error ongoing issue

Hello vbishop16!

 

I understand that you wanted to invite your employees to view paystubs online. I can also see that you posted the same concern twice. My colleague, ZackE, answered your first post already. I suggest you check it and follow the steps provided.

 

Here's the link: Company Realm Error.

 

I added these links if you need help in updating some company details on your file:

 

Keep on posting here if you need more help with payroll. Take care!

cardocs
Level 1

Workforce Company Realm Error ongoing issue

did you ever get a solution?

AlcaeusF
Moderator

Workforce Company Realm Error ongoing issue

Hello @cardocs,

 

Thank you for posting here in the Community. I can share some updates about the Company Realm error in QuickBooks Desktop.

 

The company realm ID is connected to your Intuit account. The issue happens when the access to QuickBooks Workforce Invitation is denied because the realm ID was not found.

 

If you're getting the Company Realm Error when trying to invite employees to Workforce, make sure to log in as the Admin of the company file. If the issue persists, you'll need to contact our Payroll Support Team.

 

The problem requires special tools to check the connection with the realm ID. One of our support will take over and assist your further with fixing the error message.

 

You can contact our support through this link (click QuickBooks Desktop): https://quickbooks.intuit.com/learn-support/en-us/open-programs/contact-support/00/4338.

 

For additional reference, you can use the following article to know more about how your employees can view their pay stubs in QuickBooks Workforce: Set up your QuickBooks Workforce account.

 

Please know that I'm just a post away if you have any other questions about the QuickBooks Workforce invitation. Take care.

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