Workforce for QB Desktop

Greetings, mkgpdx. I see you want your employees to clock in and out. Then, you can view the information in QuickBooks Desktop. I can guide you with details and a workaround to help you achieve this goal.

Please know that QuickBooks Workforce is used to invite employees to view and access their pay stubs. Each time you run payroll, employees invited will get an email letting them know they can view them online. It does not have a feature that allows them to clock in and out. 

To achieve your goal, you can use QuickBooks Time. This product offers a time-tracking feature that lets employees clock in and out. Once you have set this up, you can integrate both products to view and manage your employee's time data more efficiently. 

Before proceeding with the integration, ensure your QuickBooks Desktop is updated to the latest release. Then, let's check if your file is compatible by pressing the F2 key on the keyboard. Look for the Versions Used on File and review. If you see a date of 2020 or older at the top of the list, you must use the web connector.  

For additional reference, you can read these resources to manage your employees in QuickBooks Time, Workforce and Desktop: 

• Set up and Manage Time Off in QuickBooks Time. 
• Troubleshoot missing pay stubs in QuickBooks Workforce.
• Customize payroll and employee reports. 

By following all the resources and suggestions above, you can ensure that you can track your employee's time. I'm still here for you whenever you need my assistance with this matter or with QuickBooks-related concerns. Stay safe and take care! 

Thanks that was helpful. Now I am wondering if I have different pay rates in my quickbooks payroll can I get those options to show up when my employees clock in and out on the app?

It's possible to enter the employee's rate in QuickBooks Time (QB Time), mkgpdx. I'm here to help you and your team achieve this.

If an employee is marked as Billable in the QB Time app, that individual will automatically have a billable hour/rate once downloaded into QuickBooks Desktop's system. 

To enter the employee's billable rate in QB time, kindly refer to the steps below:

1. Open the QBO time and select Time Clock.
2. Select a Service Item. Example: Hours.
3. Choose Yes on the Billable field.
4. After that, enter their Billable Rate.
5. Once their shift is over, press Clock out.

Additionally, you can check this article as your guide on handling your employee's time entries: Manage time - QuickBooks Time. Here, you can explore and learn how to maximize the app seamlessly in a given scenario.

I'm always available if you have more concerns with tracking your employee's rate. Just leave a reply on this thread so I can lend a hand. Have a great day!

Thank you for your help. On the Track Time tab on Workforce I don't see an option for service item. What I am looking for is there an option to assign two rates for one employee that they would pick between when clocking in or out?

Hi there, mkgpdx.

The option of adding two rates for one employee is not available in QuickBooks Desktop. To add this feature, I recommend sending a feature request to our product developers to let them know your request about adding two rates for one employee.

Here's how:

1. Sign in to your QBO account.
2. Click the Gear icon at the top, then Feedback. 
3. Enter your comments or product suggestions.
4. Press Next.

Once done, our designated team will review it. You can track your future requests through the QuickBooks Online Feature Requests website.

Furthermore, you can refer to this article to learn how to create payroll reports in QBDT: Create a payroll summary report in QuickBooks

Feel free to comment on the post if you still have concerns about managing your employees. I'm always here to help.

I have been trying to access workforce now for 8 months (NOW ENOUGH!!) fix the issue already!!! No one to call about this issue either>apparently!! No one to get in touch with on how to  fix these issues??!! We pay all this money for "no support", when I need it!!!! RIDICULOUS!!! 

This must be challenging for you. I want to guide you to the best support in QuickBooks so we can solve this quickly, Kell65.

I suggest you get in touch with Workforce to check your account and help with your issues. You can contact them using a web browser or the Workforce mobile app.

Here's how for a web browser:

1. Go to  Help, and click Contact Us.
2. Select Chat with us, and enter your email address, name, and question.
3. Choose Start Chat.

For Workforce mobile app:

1. Tap Help, and click Contact Us.
2. Enter your email address, name, and question.
3. Choose Start Chat.

If can't sign in to QuickBooks Workforce fill out the form and chat with us. Workforce business hours are Monday to Friday, 6 AM to 6 PM PT.

In addition, to learn more about deductions your employee needs to pay each payday in QuickBooks Online Payroll and QuickBooks Desktop Payroll: Set up, change, or delete employee-paid payroll deductions.

I'm here for you if you have any other questions about your Workforce concerns, just leave a comment below.

Hi there, Jack. I want to ensure you get the right support to resolve your issues promptly.

To clarify, are you looking to connect a previous representative named Ginger? If so, you can follow the steps mentioned above to contact our support team.

If that’s not what you need, could you please provide a bit more detail about your issue or concerns? The more information you share, the better I can assist you and provide an accurate resolution.

In addition, you can explore these resources to learn how your employees use QB Workforce:

• Set up QuickBooks Workforce for your QuickBooks Desktop.
• Email pay stubs from QuickBooks Desktop.

Furthermore, you can generate payroll reports to view useful information about your business and employees.

I'm looking forward to your response. Have a good one.