Workforce

Hello there, @kgadsby.

I understand the frustration your employee is facing with accessing their Workforce profile for your company in QuickBooks. Rest assured, I'm here to help find a solution and ensure a seamless experience for your team.

To address the issue, we'll need to investigate a few possibilities that might be causing the access problem. Could you kindly provide us with some additional details? Specifically, I would like to know if your employee is encountering any error messages when trying to access the Workforce profile.

Please make sure that QuickBooks or the Workforce link is tagged as a trusted site. I also suggest consulting your IT department to double-check as well to ensure that your employee can access their Workforce.

Moreover, I'll be sharing this link to help see and print your pay stubs online or in the Workforce: View your pay stubs, time off, and year-to-date pay in QuickBooks Workforce.

Please feel free to share any other relevant details or questions you may have, and we'll be more than happy to assist further. I look forward to resolving other issues you may encounter.

Our employee who started today is experiencing issues logging in as well. The link gets emailed to him and then he receives a message that he doesn't have an active account when I can pull up his profile, its active, and workforce is on. Not sure where to go from here. 

I have an employee who is experiencing problems getting into WorkForce. I sent the link via QBO but when he tries to log in it tells him he doesn't have an active account. However, he is in my employee list, listed as active, and workforce is turned on. Suggestions? 

Addressing login problems is crucial for smooth staff management, Jenna L01. Let's team up to troubleshoot the situation.

After sending the invitation, your employee will be prompted to create an Intuit account or sign in if they already have one. Make sure to have them use the same email address if they already set up QuickBooks Workforce with a different employer.

We can also resend the email invite so your team member gets a fresh one. Occasionally, the original link might have encountered unexpected behaviors and snags during transmission. Here's how:

1. Go to the Payroll menu.
2. Choose Employees, then select the appropriate profile.
3. Next to QuickBooks Workforce, click Send reminder.
4. Review the email address, then hit Send reminder again.

If the same thing happens after logging in, I recommend accessing the page using a private or incognito window. At times, the stored site data can become outdated or corrupted, leading to errors and strange issues. These are the keyboard shortcuts:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N

If that works, go back to your regular browser. Then, clear its cache and cookies to get rid of the junk files. Alternatively, you can switch to other supported browsers.

Finally, here's a compilation of articles that will help you maximize the features of QB Workforce:

• Add or change your personal info
• View your pay stubs, time off, and year-to-date pay

Should you require further assistance in handling your customers, vendors, and employees, just notify me by dropping a comment below. I'll always have your back!

Our employee who started months ago is experiencing issues logging in as well. The link that I emailed to him again and then he receives a message that he doesn't have an active account when I can pull up his profile, its active, and workforce is on. Not sure where to go from here. 

Thank you for joining the conversation, Vicki.

I can see that my colleague KlentB has already provided the troubleshooting steps that we can suggest from here. Therefore, I recommend having your employee contact our QB Workforce Support directly to have their account checked and the issue resolved. The support team is available from 6 AM to 6 PM PT. You can provide the phone number in this article: Contact QuickBooks Time support.

If there's anything that I can help you about QuickBooks Workforce, please don't hesitate to go back to this thread. I'll be happy to lend a hand.