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Level 1



I have an employee that worked with us 5 years ago who has recently returned with a new last name. When I try to invite the employee to get into Workforce to view their paycheck, they cannot. They do not have access to their previous email address.   

I have called Intuit 3 times about this and each time I have attempted to do as instructed and nothing works. 

This is what I need to know or do:

How do I or how does the employee change their previous email address in Workforce to the current one so they can view their paystubs? 

The employee has gone to and and still no luck.  I'm beginning to think that Intuit has not thought ahead to people needing to change their email addresses and therefore made this impossible to do. I would love if someone could direct me on how to actually fix this.  Thank you,


I can't believe it has to be this hard to change a persons' last name. 


3 Comments 3
QuickBooks Team


 This is not the kind of service we want you to experience, SHERTX. You got me here and I will lend a hand to update the email address in the workforce. It's super easy. Let me show you how to do it:


Update email address from inside QuickBooks Workforce:


  1. Sign in to your QuickBooks Workforce.
  2. Tap the gear icon, and choose Account Settings.
  3. Beside Email Address, select Edit.
  4. Input your new email address.
  5. Confirm your current password.
  6. Click Save to store changes.

Once done, a confirmation email will be sent to your new email address.


Update email address from


  1. Go to
  2. Sign in with you current user ID and password.
  3. Click Edit next to Email Address.
  4. Insert your new email address.
  5. Validate your current password.
  6. Press Save.

Once finished, a confirmation email will be sent to your new email address.


For more detailed information and steps, check out this article: How to change the user id or email address for QuickBooks Workforce.


That's it. Please let me know how it goes. I want to ensure that everything is taking care of. Stay safe, and have a great day!

Level 4


This is still not working...I tried sending to an outlook email  and a gmail account and neither work......since chatting was the only way to contact intuit payroll I tried that and the chat agent was an idiot who spent 48 minutes ignoring everything I said....When is INTUIT going to start paying us to put up with the worst support in the industry?

QuickBooks Team


I do appreciate you for keeping us posted, pixidoc.


It looks like the same thing happened after performing the troubleshooting steps provided by my colleague. I can route you to the right support so they can escalate the issue of not being able to update your email address. 


You can click this link for more details about our support hours and types: Contact QuickBooks Desktop support.


Feel free to post your questions here if you need anything else. Take care and you stay safe always!

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