Your Payroll account with Contact us is no longer in service. You can still view and update your payroll data, but you cant create paychecks, pay payroll taxes, or file p

Thanks for posting your concern here in the Community space. Let me give you insights regarding the issue you're experiencing with your payroll subscription in QuickBooks Online (QBO).

The error you're receiving occurs when your payroll subscription expires. I suggest verifying your billing and subscription status immediately. Then, resubscribe to your QuickBooks payroll subscription if necessary. Here's how:

1. Click on the Gear icon and select Account and Settings.
2. Choose Billing & Subscription, then Resubscribe for payroll.
3. After reviewing the Subscription summary, enter your payment information and method.
4. If done, click Resubscribe.

Check this link to learn more about fixing inactive payroll subscriptions: Reactivate your QuickBooks Payroll subscription.

On the other hand, you can refer to this link as your reference in handling paychecks inside QBO: Print or reprint paychecks and pay stubs.

Reply to this post for more questions about your payroll subscription inside QBO. I'll be here to assist you. Keep safe!

This didn’t fix it. 

Sadly this did t fix it. 

Let's ensure we can fix your concern, patrick.

Since the troubleshooting steps provided by my colleague didn't resolve this, I recommend contacting our Payroll Support Team so they can further investigate your account and provide a resolution. Here's how you can reach them: 

1. Go to the Help icon.
2. Select Contact Us.
3. Enter your concern, then click Let's talk.
4. Choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

QuickBooks Online Payroll Core - Monday to Friday, 6 AM to 6 PM PT.

QuickBooks Online Payroll Premium, Elite - any time.

Furthermore, I'll share this article to help you set up your printing preferences and reprint paychecks or pay stubs: Print or reprint paychecks and pay stubs.

I'm still all ears if you have follow-up questions about managing your payroll data. Just comment below, and I'll get back to you. 

i'm tryiing to update payroll so I can write paychecks but quickbooks says it can't verify my subscription.

Let me route you to the best help available who can assist you in updating your payroll, jlb007s.

Since the Community is a public forum, and we'll need to collect some personal information to pull up your account, I'd recommend contacting our Payroll Care team. They can verify your payroll account and assist you in updating it accordingly. To do this, here's how:

1. Sign in to your QBO company.
2. Go to the Help (?) menu.
3. Select the Search tab.
4. Click the Contact Us button.
5. Select the Payroll topic in the What can we help you with? page.
6. Choose a way to connect (Have us call you or Chat with us).

Once everything is all set, create and run your payroll.

Also, you may want to run payroll reports to get a detailed analysis of your company's financial status and access valuable insights regarding your business and employees.

I'll be here in the Community if you have other concerns about your payroll account and creating paychecks for your employees in QuickBooks. Please don't hesitate to leave a reply below. Have a good one. 

I need help with my payroll account 

The Community is here to help you with your payroll account concern in QuickBooks Online (QBO), Eli69.

If you need help renewing your QuickBooks payroll subscription, we can resubscribe on the Billing and Subscription page. Let me guide you on how: 

1. Click on the Gear icon and select Account and Settings.
2. Choose Billing & Subscription.
3. Tap Resubscribe for payroll.
4. Review the Subscription summary, then enter your payment info and payment method.
5. When finished, press Resubscribe.

Once done, we can review your payroll data, including employees and tax setup. Here's how:

1. Go to Payroll, then Employees.
2. Review each employee. Confirm their info, including deductions, W-4, sick/vacation, etc.
3. Go to Settings and choose Payroll Settings to review your tax rates.

For the steps and details, you can check out this article: Reactivate your QuickBooks Payroll subscription.

If you need to take action when your payroll service is on hold for an urgent issue, refer to this article to troubleshoot the issue: Resolve an urgent problem with your payroll account.

Additionally, you can visit this article to provide a detailed breakdown of your employees' wages, deductions, and tax information for a specific period: Run payroll reports.

We are always available to assist you with managing your payroll account. If you need further help with processing payroll or any QuickBooks-related concern, please reply to this thread. You have a good one, Eli69.

We have been charged for our payroll subscription, but cannot verify our subscription and update payroll.

This did not fix, it said to contact QB

Hello there, Ashley126. I'm here to route you to the team that will further assist you in reactivating your payroll subscription.

Since you mentioned you're unable to update your payroll, I want to confirm whether you're referring to QuickBooks Desktop (QBDT). If so, I recommend reaching out to our QBDT support team. They can review the charges you've received and offer a solution for why your payroll isn't functioning correctly.

Here's how to connect with a live representative:

1. Go to Help and select QuickBooks Desktop Help.
2. Click the Contact Us button.
3. Provide a brief description of your concern and click Continue.
4. Follow the on-screen steps.

On the other hand, if you're using QuickBooks Online (QBO), please refer to this article for the steps to contact them: Get help with QuickBooks products and services. This article also includes support hours, please check them to avoid any inconvenience.

Also, here's a helpful article about renewing your payroll subscription: Reactivate your QuickBooks Payroll subscription.

Additionally, you can run payroll reports to get a comprehensive overview of your business and employee's overview.

If you have any further questions or concerns about your payroll subscription, please feel free to return to this thread, Ashley126. We're here to assist you the best we can.

@Ashley126 

Can you login to CAMPS and find your license code there? You will have to find your QB Desktop Plus and Enhanced Payroll subscriptions are Active, not Canceled.

https://camps.intuit.com