Created with Sketch.Learn about PPP and Loan Forgiveness, stay informed with the latest changes.
Created with Sketch.Need help with 1099's or other Year End topics? Visit our Year End Resources page.
Created with Sketch.New to QuickBooks or using a new product? Visit our Get Started resource page to help you get going.
Created with Sketch.Need to make changes to your account? Visit the Account Manager Portal.
Showing results for 
Search instead for 
Did you mean: 
Level 1

App crashing upon opening

My iPhone app will not open. It crashes as soon as it starts. I have deleted and installed several times. iPhone is up to date too. Please help. I use my phone for everything. 

1 Comment

App crashing upon opening

Hello Danesa,


We have received reports regarding the QuickBooks application crashing. Our engineers are already investigate the issue and working for a fix. I'd recommend giving our QuickBooks Customer Care Team a call. They can add your profile to the list of affected users that need to receive updates.


1. Go to this link:

2. Select QuickBooks Online United States in the upper-right corner of the page.

3. Select Running yourbusiness in QuickBooks for the topic.

4. Choose Apps.

5. Go to the 2nd section and click the Get Phone Number button.


Temporarily, you can use a computer or mobile browser to access your company.


We'd appreciate your patience as we work through this .

Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up

Need to get in touch?

Contact us